Industries

Winning iGaming customer support peaks

Every peak moment in iGaming has its own rhythm: sudden surges, shifting player needs, and rising expectations. This blog reveals how iGaming and Betting customer support teams can stay ahead of the momentum and deliver their best when the stakes are highest.

Scaling iGaming customer support with AI

For more than 15 years, scalability has been the watchword for ambitious leaders everywhere—synonymous with accelerated growth, operational streamlining, and bold organisational design. Scalability in iGaming and Betting, however, isn’t just another buzzword—it’s a blueprint for survival.

Customer support: the iGaming compliance edge

In iGaming and Betting, compliance isn’t a barrier, it’s a competitive edge. From Responsible Gambling to data protection, leading operators are redefining iGaming customer support as a driver of trust, security, and innovation. Explore how modern CX and AI turn regulation into opportunity.

How e-commerce brands use conversational AI

No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.

Top 5 retail trends

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital and hyper-personalisation.

Thriving during peak seasons with AI

Gather insights on how to augment the capabilities of your agents and elevate your CX strategy with our whitepaper, created in partnership with Retail Gazette.

AI in manufacturing: Top use cases and benefits

AI is transforming manufacturing by making operations more adaptive and data-driven. Read on to see how it's reshaping the future of production.

AI and CX in manufacturing

As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.

Meeting the challenges of CX in modern manufacturing

The manufacturing industry is very different today than it was even 10 years ago. Learn how to meet the challenges of CX in modern manufacturing.

Revolutionising fintech

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity and savings with Zendesk AI.

CX is key for Open Banking for Financial Firms

How can financial services providers ensure they deliver an experience that meets people's high and evolving expectations?

Insurance customer service

Customer experience is critically important in today’s competitive insurance market. Learn how three insurance companies saw success with a holistic CX strategy.

Healthcare employee experience

Top trends in healthcare CX

See how leading healthcare companies are transforming their technology to deliver modern, secure experiences.

Healthtech startups

VC funding for healthtech startups is at an all-time high. Read on to find out how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.

Digital transformation in transport

Meet passengers where they are and get them to where they're going with modern, intelligent CX.

Passenger transport CX

A travel boom is upon us. Airlines, cruise companies and rail services need to refresh their CX if they want to cash in and create loyal customers for life.

Zendesk for Passenger Transport

See how modern CX solutions integrate with legacy infrastructure to deliver seamless, modern passenger experience.