Calculate your ROI with Zendesk

Determining ROI can be tricky. Luckily, we’ve got a tool for that. Check out Zendesk’s ROI calculator to see the benefits of an omnichannel approach to customer support.

Tell us a little more about yourself, and we’ll do the rest:

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Tomorrow’s forecast just got a little bit brighter. Here is where you can expect some reductions.

Cost per contact


Phone average handle time (min)


Chat average handle time (min)


First contact resolution (FCR)

Projected ROI


Total cost saving



The above estimates are based on Industry & Zendesk benchmarks with the assumption of using a single, integrated omnichannel solution. These numbers are designed to be only directional in use. Individual results & performance may differ.

Start a free trial of The Support Suite to see it in action.

*Please note, this tool does not include data from our recent CX Maturity report from ESG.