Most customers try to resolve a problem themselves before getting in touch. Today's technical documentation authoring tools enable you to see the journey of your customer through web pages, help center articles, and community posts before they get to you. This enables you to create a ticket for a user with better documentation, therefore resolving technical difficulties faster and easier.
With Zendesk Support, you can create a trigger that will automatically assign tickets to that specialized group or agent whenever customers write in from that particular channel. This removes the manual work and potential errors from agents passing tickets around.
A different approach
By using a unique form for different types of customer requests, you can ensure they're automatically routed to the right place. And because agents have additional details that are relevant to the customer’s specific problem, both agent and customer save time.
Enjoy the benefits
Zendesk Support is:
- Multichannel: Seriously. Email, social, chat, talk, text
- Multilingual: Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
- Multibrand: Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk
We have more to say about this. Have a look below.
Zendesk Support is free so you can give the technical documentation authoring tool a whirl without losing your shorts. We're ready when you are.