Customer expectations

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Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

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7 customer service trends to follow in 2021 บทความ

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

The Museum of Annoying Experiences บทความ

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

5 examples of bad customer service (and how to be great instead) บทความ

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

How to provide better online customer support บทความ

How to provide better online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

A guide to putting the “care” back in customer care บทความ

A guide to putting the “care” back in customer care

Caring for customers means treating your audience the way they want to be treated.

What are customer needs and how to identify them บทความ

What are customer needs and how to identify them

What are customer needs, and how can your business solve for and anticipate them?

How to understand the customer experience บทความ

How to understand the customer experience

Customers have come to expect more out of companies, but who can blame them? We’ve all…

Meeting the challenges of modern CX in financial services Whitepaper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…