How Harry’s built a world-class customer support team with Stella Connect and Zendesk - Europe

Available On-Demand

About

Join this webinar to get a behind the scenes look at how Nick Martin of Harry’s — a leading shaving and men’s care brand — uses the combination of Stella Connect and Zendesk to improve agent engagement and performance and drive a better customer experience.

In this 30 minute webinar, you will:

● Learn the importance of having robust customer feedback data and seamless methods to collect that data
● Hear about how Harry’s rolled out an agent coaching and QA program that improved overall CSAT / CES
● Understand how you can leverage customer service to drive product innovation
● Learn more about the leading customer support solutions from Stella Connect and Zendesk and how they are leveraged by Harry’s

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Speakers

Nick Martin,

Nick Martin, CX Supervisor at Harry's

Alex Vlasto,

Alex Vlasto, VP of Marketing at Stella

Michelle Torres,

Michelle Torres, Senior Manager, Zendesk Technology Alliances