Customer Service Trends - Faster, Cheaper, and More Human - Americas

Available On-Demand

About

Customers want service that is both fast and human. Those two ideas might seem at odds with each other, but the customer is always right. Right?

You don’t have to take our word for it, hear from the experts at Forrester Research. Hear from Ian Jacobs, Principal Analyst at Forrester, as he dives into an array of issues having an impact on today’s customer support organizations.

In this webinar, we cover:

● The current state of marketing dynamics
● The growth and complexity of channel proliferation
● Customer service trends having a new impact
● Leveraging AI to combat mediocrity

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Speakers

Ian Jacobs

Ian Jacobs - Principal Analyst, Forrester

Mark Bloom

Mark Bloom - Dir., Product Marketing, Zendesk