Zendesk on Zendesk: Omnichannel Analytics - Measuring and Improving CX
Each day at Zendesk, we have hundreds of agents using Zendesk to help solve your requests, across many different channels – and all of these interactions generate a ton of data. Our customer advocacy leaders use this data to constantly improve the omnichannel support that we provide. Interested in learning more about how we use our own products to measure and improve the customer experience at Zendesk? If you answered “yes” and are a data-driven support leader, this is a webinar you won’t want to miss!
Join Brian Harris, Director of Customer Advocacy at Zendesk and Andrew Forbes, Product Marketing Manager at Zendesk as they discuss how we report on the health of our customer service at Zendesk. You’ll leave with actionable analytics tips from our pros that you can put into practice right away.
By attending this webinar you will learn:
● How the team at Zendesk thinks about omnichannel support and what it means for our customers and agents
● Key considerations for support leaders who are looking to roll out an omnichannel strategy
● Process optimization tips, how to effectively coaching agents, and how to keep your team focused when supporting customers over a variety of channels
Brian Harris is the Director of Customer Advocacy. He’s a consummate advocate for our customers’ needs and a self-professed data geek.
Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he doesn’t like those.