What’s New at Zendesk: March 2019 – Americas
Last quarter we were busy launching 3 brand new products: Zendesk Sell, Explore, and Sunshine. Now we are kicking off 2019 with big and new improvements to Zendesk’s entire suite of products: Support, Chat, Talk, Guide, Explore, Sell, and Sunshine.
This quarter’s set of new features and enhancements are designed to improve your agents’ efficiency and productivity and keep a closer eye on team performance. Tune in for a 45-minute webinar to learn more about what’s new in your Zendesk.
Some of the topics we’ll discuss include:
● Conditional Ticket Fields, Contextual Workspaces, Slack + Side Conversations to reduce agent effort and increase overall productivity
● How to keep your knowledge base healthy and up-to-date with Article Events in Zendesk Guide
● Enhanced Support dashboard to help analyze metrics that matter with additional attributes, filters, and tabs as well as sharing and collaboration improvements
● Web Widget integrated Chat experience where agents can now fluidly navigate between Chat and Help Center straight in the Web Widget
Martin Doettling is the VP and General Manager of Analytics at Zendesk, providing companies with the tools they need to measure and improve the entire customer experience.
Josh Bean is the Director of Marketing for Zendesk Sell, helping sales and service teams collaborate for a better customer experience.
Polomi Batra is a Product Marketing Manager for Zendesk Chat. Her team builds products to connect with customers in a fast and responsive way.
Hannah Bastian is a Product Marketing Manager for Zendesk Support. Her team builds products to enable more efficient and personal customer support.