Reports

Forrester Consulting TEI study evaluates the ROI of Zendesk

Tip of the Week: Calculate Your Average Resolution Time using CSV exports

2023 Gartner® Magic Quadrant™

State of CX Maturity: Midsized and Enterprise LATAM

See how your company stacks up against the best CX teams in your region.

State of Retail CX 2023

Get the latest research and expert tips on how to create game-changing retail CX in 2023.

The State of CX Maturity among SMBs of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. Read the report to see where your team stands.

CX trends for higher education

Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Learn how Vimeo empowered agents with the tools they needed to enhance productivity and the customer experience.