Zendesk: open for the holidays
From L to R: Zendesk customer advocates Ben Collet, Oscar Tobar, and Jakub Glodek hard at work on the 4th of July

Zendesk: open for the holidays

July 17, 2012
Zendesk: open for the holidays
From L to R: Zendesk customer advocates Ben Collet, Oscar Tobar, and Jakub Glodek hard at work on the 4th of July

For people living in the USA, Independence Day is a celebration of the freedom that our country earned over 230 years ago. It is both a national holiday and a day where many of us get together to enjoy tasty barbecue and watch some fireworks.  But for the most of the world, it’s just July 4th. Being a global company with clients around the globe, a national holiday let’s you have a “lighter” day of tickets, but does not make them disappear completely. Most companies maintain a skeleton crew to service the requests that come in from other countries.

Working on a holiday is usually a daunting task that most people would rather avoid. But with Zendesk you can make this a great team building exercise. On the 4th of July, we had a skeleton crew scheduled to work here, along with round the clock support with our other offices open in the rest of the world. Rather than each person being lonely at their respective homes, I decided to invite the crew over to my house where we could work on tickets together and get our grub on. Since Zendesk is a SaaS provider, agents are able to work from anywhere an internet connection is available. With Zendesk voice and chat, you can run a full time operation at your poolside.

Zendesk provides software to a variety of companies in different industries. Being that a lot of those companies are in the retail industry, our software needs to run on a national holiday, as there may be a big sale on that day that could increase traffic to their support site. With Zendesk the agents can even “pop in” to support cases, as it is very easy to jump onto your Zendesk from anywhere in the world.  On the 4th of July, we had a larger amount of tickets in the morning, and agents jumped on for a couple of hours to stabilize the ticket count so the skeleton crew could maintain it.

Read more about how you can work remotely with Zendesk here.

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