Events
Our events are the best part of your work day. We host trainings, webinars, and conferences that you’ll actually want to stick around for.
Feb 19
Real Talk with IT Leaders: Tacking the Top Trends for 2026
Virtual | 1PM PST
The IT landscape is evolving fast. Are you prepared? Join us for an exclusive roundtable where top IT leaders from Zendesk, Microsoft, and PagerDuty unpack the six critical trends shaping success and stress in 2026.
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May 18 - May 20
Relate 2026
Colorado Convention Center in Denver, Colorado
Powerful resolutions. Infinite possibilities for your business. From inspiring success stories, to the latest product innovations, Relate is where service leaders meet to shape the future of customer experiences.
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Zendesk AI Summit 2025
Virtual | On-demand
Join 20,000 service leaders at our biggest digital event of the year, where you’ll discover the AI innovations shaping service. Hear from visionary entrepreneur and AI advocate Reid Hoffman, co-founder of LinkedIn, Inflection AI, and Manas AI. Explore live product demos tackling real-world service challenges with AI. Access exclusive content, guides, and on-demand sessions to shape your AI strategy at your own pace
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AI Masterclass 2025
Virtual | On-demand
The AI Masterclass delivers practical tools, real-world examples, and step-by-step guidance to help you adopt and scale AI. Learn from customer stories, expert-led workshops, and a live Q&A.
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18
Feb
What's new at Zendesk
Online | 10:00 AM PT | 1:00 PM ET
Join Zendesk’s What’s New webinar series for a fast, 30-minute look at the latest product updates across the Zendesk Resolution Platform. See in-product demos, hear practical takeaways from Zendesk experts, and get your questions answered live in Q&A.
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19
Feb
Real Talk with IT Leaders: Tacking the Top Trends for 2026
Virtual | 1PM PST
The IT landscape is evolving fast. Are you prepared? Join us for an exclusive roundtable where top IT leaders from Zendesk, Microsoft, and PagerDuty unpack the six critical trends shaping success and stress in 2026.
Register now
04
Mar
Zendesk Presents: CX Trends 2026 Phoenix
Phoenix | In-person | 11:30am MST
Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game. To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.
Register now
17
Mar
Zendesk Presents: CX Trends 2026 Stamford
Stamford | In-person | 11:30am ET
Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game. To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.
Register now
17
Mar
Zendesk Presents: CX Trends 2026 Palo Alto
In-Person | Palo Alto | 11:30 am PT
Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game. To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.
Register now
18
Mar
Zendesk Presents: CX Trends 2026 Atlanta
Atlanta | In-person | 11:30am ET
Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game. To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.
Register nowShowing 6 out of 13 events
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Admin Ask Me Anything: This Month's Top Questions + Live Q&A
Virtual | 11am EST
Kick off the new year with answers to the questions that matter most. In this Admin Ask Me Anything session, the Zendesk Customer Success team will walk through the top questions and challenges admins have raised with us over the past month, sharing practical tips, best practices, and quick wins you can use right away.
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Zendesk Essentials: Tools & Rules That Make Zendesk Work
Virtual | 11am EST
New to Zendesk or ready for a reset? This session is designed to help you revisit the basics and use Zendesk’s core tools and rules to run your operations more efficiently.
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Zendesk Deep Dive - Action Builder
Virtual | On-demand
Learn how Zendesk’s Action Builder helps admins and ops teams create scalable, multi-step automations that streamline workflows across Support, Sales, IT, and more, plus a clear look at where it fits in the Zendesk ecosystem, how to build effective action flows that reduce manual work, and best practices for rolling out AI-powered automations that teams actually adopt.
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Agent Fundamentals: Getting Started in Zendesk
Virtual | On-demand
New to Zendesk or bringing new agents onto your team? This onboarding webinar is the fastest way to get your team up and running. We’ll guide agents through the essentials of working in Zendesk - from managing tickets and using macros to navigating views and collaborating with teammates.
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What's New at Zendesk
Virtual | On-demand
Join us for the debut of our ‘What’s New’ webinar series, a curated look at the most meaningful Zendesk product updates. Hear Zendesk experts chat through our latest releases, what they mean for your teams, and how to make the most of the Resolution Platform.
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PURE Insurance: a blueprint to scale employee service across IT to HR
Virtual | On-demand
Discover how PURE Insurance built a best-in-class IT support organization that drives employee satisfaction and operational efficiency across multiple departments. Join our exclusive IT leadership spotlight featuring Ryan Easton, AVP, Head of Technical Support at PURE Insurance.
Watch nowShowing 6 out of 69 events