Events
Our events are the best part of your work day. We host trainings, webinars, and conferences that you’ll actually want to stick around for.
Nov 28
How to be Successful with Zendesk AI Agents - Essential
Online | 11am EST
Join us for a 45-minute session designed to help you successfully launch and get the most out of Zendesk AI Agent - Essential. Whether you're just getting started or refining your AI strategy, this session will equip you with practical steps to boost automation and enhance your customer experience.
Register now
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Oct 23 - Nov 13
Zendesk Deep Dive - AI Summit series
VIRTUAL
The four-part AI Summit Deep Dive Series is designed to build upon the product themes shared at AI Summit on Oct 8 by offering detailed insights, use cases, live demos, and a Q&A with product experts. This series will provide participants with the tools to effectively leverage AI in their strategies, enhancing understanding and implementation of AI solutions. Participants have the flexibility to join the full series or select the sessions that are most relevant to their needs.
Register now
Zendesk AI Summit 2025
Virtual | On-demand
Join 20,000 service leaders at our biggest digital event of the year, where you’ll discover the AI innovations shaping service. Hear from visionary entrepreneur and AI advocate Reid Hoffman, co-founder of LinkedIn, Inflection AI, and Manas AI. Explore live product demos tackling real-world service challenges with AI. Access exclusive content, guides, and on-demand sessions to shape your AI strategy at your own pace
Watch now
AI Masterclass 2025
Virtual | On-demand
The AI Masterclass delivers practical tools, real-world examples, and step-by-step guidance to help you adopt and scale AI. Learn from customer stories, expert-led workshops, and a live Q&A.
Watch now
12
Nov
Zendesk Presents: AI Effect Workshop Seattle
Seattle | 12:30 PM PT
Join us on Wednesday, November 12th at the Palladian Hotel to dive into findings about the "Zendesk AI Effect", followed by a 90-minute, interactive, hands-on workshop focused on our AI agents advanced solutions. You’ll leave this workshop with a greater understanding of how integrating Zendesk can amplify impact on your organization – elevating customer experiences and business outcomes. Plus, we’ll wrap up the day with a networking cocktail hour. You won’t want to miss it!
Register now
12
Nov
PURE Insurance: a blueprint to scale employee service across IT to HR
Online | 9AM (PT) / 12PM (ET)
Discover how PURE Insurance built a best-in-class IT support organization that drives employee satisfaction and operational efficiency across multiple departments. Join our exclusive IT leadership spotlight featuring Ryan Easton, AVP, Head of Technical Support at PURE Insurance.
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13
Nov
Zendesk Deep Dive - AI Summit series: Contact Center
VIRTUAL | 9AM PT / 12PM ET
Discover how AI-driven automation and scaling tools position your contact center to deliver faster, smarter, and more confident service.
Register now
18
Nov
Zendesk Presents: AI Effect Workshop Nashville
Nashville | 12:30 PM PT
Join us on Tuesday, November 18th at the Fairlane Hotel to dive into findings about the "Zendesk AI Effect", followed by a 90-minute, interactive, hands-on workshop focused on our AI agents advanced solutions. You’ll leave this workshop with a greater understanding of how integrating Zendesk can amplify impact on your organization – elevating customer experiences and business outcomes. Plus, we’ll wrap up the day with a networking cocktail hour. You won’t want to miss it!
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28
Nov
How to be Successful with Zendesk AI Agents - Essential
Online | 11am EST
Join us for a 45-minute session designed to help you successfully launch and get the most out of Zendesk AI Agent - Essential. Whether you're just getting started or refining your AI strategy, this session will equip you with practical steps to boost automation and enhance your customer experience.
Register nowShowing 5 out of 5 events
Zendesk Deep Dive - AI Summit Series: Employee Service
VIRTUAL | 9:00AM PT / 12PM ET
See how AI-powered tools, IT asset management, and no-code automation simplify employee service and boost workforce productivity.
Watch now
Zendesk Deep Dive - AI Summit series: Agents & Knowledge
Virtual | 9:00AM PT / 12PM ET
With Zendesk Suite built-in AI, develop a robust knowledge base, uncover automation opportunities, and deploy agents that resolve over 30% of requests.
Watch now
Zendesk Deep Dive - AI Summit Series: Copilot
Online | 9:00AM PT / 12PM ET
Explore Admin Copilot and its AI-driven features that enhance admin efficiency through personalized insights, task guidance, and support for voice channels.
Watch now
Zendesk Deep Dive - AI Summit series
VIRTUAL
The four-part AI Summit Deep Dive Series is designed to build upon the product themes shared at AI Summit on Oct 8 by offering detailed insights, use cases, live demos, and a Q&A with product experts. This series will provide participants with the tools to effectively leverage AI in their strategies, enhancing understanding and implementation of AI solutions. Participants have the flexibility to join the full series or select the sessions that are most relevant to their needs.
Watch now
Zendesk AI Summit 2025
Virtual | On-demand
Join 20,000 service leaders at our biggest digital event of the year, where you’ll discover the AI innovations shaping service. Hear from visionary entrepreneur and AI advocate Reid Hoffman, co-founder of LinkedIn, Inflection AI, and Manas AI. Explore live product demos tackling real-world service challenges with AI. Access exclusive content, guides, and on-demand sessions to shape your AI strategy at your own pace
Watch now.png)
Measuring the impact of AI on your business
Virtual | On-demand
Discover how Zendesk AI transforms service teams with powerful analytics. Explore the new Copilot features to track adoption and demonstrate ROI. Dive into dashboards that measure time savings and resolution improvements. Learn to leverage insights for automation and service enhancement.
Watch nowShowing 6 out of 68 events