Specializing in solutions for customer service, the company operates in more than 140 countries and is focused on Brazil for growth in Latin America
SAO PAULO, BRAZIL – June 2013 – Zendesk, a provider of cloud-based customer service software, announces that it ended the first semester of 2013 surpassing 800 clients in Brazil and estimates that it will double the size of its operations in the country by 2014. Worldwide, Zendesk has over 30,000 companies using its technology to service and interact with over 200 million clients in 140 countries.
Headquartered in the United States, Zendesk began to attract clients organically in Brazil in 2009 and started to serve companies interested in software as a service. NetMovies was the first to adopt the companys solutions, and now Brazilian clients include Cacau Show, Bio Ritmo Academia, Elo7 and Buscapé.
We are honored to have many companies in Brazil that entrust their customers to us and that allow the country to be our focus in Latin America, said Mikkel Svane, Zendesk founder and CEO. People in Brazil value their personal connections with companies that work and whose technologies they use. And we share this philosophy. We built Zendesk so that any company could create stronger relationships with their clients, and we develop our software around the modern ways people work and interact.
Zendesk was created because of the complexity, cost and, above all, the inefficiency of traditional customer service software products. In 2007, three friends in Denmark thought they could change this scenario and founded Zendesk with the goal of bringing to market a very simple software product that could improve customer service at any company. They leveraged web-based technologies to make the purchasing process transparent and, consequently, pleasant to use.
Today, companies are selecting Zendesk to help them build more trust and loyalty among their customers. According to a Kronos Inc. survey, 82% of consumers broke off their relationships with a company due to bad customer service. Furthermore, 60% of interviewees believe companies do not efficiently focus on customer service. This is precisely the gap in which we operate, by offering a tool that is capable of optimizing this relationship in a way that clearly reflects the satisfaction and repurchase ratings, states Svane.
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Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including 800 in Brazil trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, Matrix Partners, and Redpoint Ventures. Learn more at https://www.zendesk.com
This is a translation of a press release originally issued in Portuguese.