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Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want
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Zendesk AI + GPT-5: Setting the pace for the next generation of support
At Zendesk, our platform helps businesses deliver fast, accurate resolutions with less effort. And at the…
Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision
Building on the momentum of the recently launched Zendesk Resolution Platform, a complete AI-first solution that…
Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform
Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of…
Zendesk Completes Acquisition of Local Measure
Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of…
Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch…
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement…
Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises
Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…
Zendesk Announces 2024 Partner of the Year Award Winners
Zendesk has announced the winners of the 2024 Partner of the Year Awards. These awards recognize…
Speakers announced for Zendesk Relate
In anticipation of Zendesk Relate, the company’s annual customer conference, the initial mainstage speakers have been…
Zendesk Names Shashi Upadhyay as President to Lead Product, Engineering, and AI
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further…
Consumers embrace AI-driven gift giving this holiday season, Zendesk study reveals
Zendesk’s 2024 Global Holiday study* highlights the increasing influence of AI in enhancing the global shopping…
Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers…
Zendesk includes sustainability clauses in supplier contracts for greater environmental accountability
Zendesk is committed to contributing to a net zero future, believing that strong partnership between customers…
Zendesk Announces Third Annual Tech for Good Impact Award Winners
The Zendesk Foundation has announced the winners of its third annual Tech for Good Impact Awards,…
Zendesk Launches Flexible Pricing for Customized AI Journeys
Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage model designed…
Zendesk unveils enhanced voice with AI embedded throughout the entire call journey
At its AI Summit, Zendesk announced a new fully-featured voice solution that can deliver unified and…
Zendesk builds on complete service solution to strengthen human and AI partnership
SAN FRANCISCO and NEW YORK – October 9, 2024 – Today, Zendesk introduced a series of…
Speakers announced for Zendesk AI Summit
The agenda and lineup of speakers for the Zendesk AI Summit has been released. The event…
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Agents
Zendesk, the company providing the most complete AI solution for CX on the market, is at…
Zendesk launches Relay to deliver proactive bulk messaging
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, today…
Press releases
December 2, 2025
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center TransformationNovember 18, 2025
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft IntegrationNovember 18, 2025
Contextual Intelligence Becomes the New Standard for Exceptional Customer Experience in 2026November 12, 2025
Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful ChangeOctober 27, 2025
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
