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Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service
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Zendesk Announces Third Annual Tech for Good Impact Award Winners
The Zendesk Foundation has announced the winners of its third annual Tech for Good Impact Awards,…
Zendesk Launches Flexible Pricing for Customized AI Journeys
Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage model designed…
Zendesk unveils enhanced voice with AI embedded throughout the entire call journey
At its AI Summit, Zendesk announced a new fully-featured voice solution that can deliver unified and…
Zendesk builds on complete service solution to strengthen human and AI partnership
SAN FRANCISCO and NEW YORK – October 9, 2024 – Today, Zendesk introduced a series of…
Speakers announced for Zendesk AI Summit
The agenda and lineup of speakers for the Zendesk AI Summit has been released. The event…
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Agents
Zendesk, the company providing the most complete AI solution for CX on the market, is at…
Zendesk launches Relay to deliver proactive bulk messaging
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, today…
Zendesk Appoints Lila Tretikov to Board of Directors
Zendesk, the company providing the most complete AI solution for CX on the market, today announced…
AI charts bold new course for CX
Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer…
Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents
AI is revolutionizing customer service, with advanced AI agents evolving from simple bots into proactive, sophisticated…
Zendesk CTO takes the stage at VentureBeat Transform 2024
Today at VentureBeat Transform 2024, Zendesk joined an impressive speaker lineup of leading industry executives from…
Zendesk Head of AI on unlocking the power of AI
Zendesk recently hosted a panel discussion, uniting tech industry experts to shed light on effective AI…
Q&A with Zendesk Chief Technology Officers
Customer experience (CX) has undergone a significant evolution in recent decades as a result of technological…
Zendesk launches venture fund to fuel AI startups
SAN FRANCISCO and LONDON – June 20, 2024 – Zendesk, the company providing the most complete…
Supporting World Environment Day: Zendesk launches first Supplier Sustainability Guide
At Zendesk, we believe a collective approach is essential to forge a low carbon future for…
Zendesk welcomes Chris Donato as President of Sales and Field Engineering
Zendesk announced today it has appointed Chris Donato as its new President of Global Sales and…
Zendesk honored for social impact and crisis response initiatives
Zendesk and Tech for Good partner, The International Rescue Committee’s (IRC), have won two Engage for…
Zendesk Rolls Out OpenAI's GPT-4o, Enhancing AI-Powered Customer Interactions
At Zendesk we are committed to providing the best Generative AI experiences to our customers, and…
AI-augmented work is here and it’s making the employee experience better, says Zendesk report
Zendesk today released its annual Employee Experience (EX) Trends Report, signaling a consensus among businesses that…
Zendesk 2023 Global Impact Report: Our commitment to social responsibility and environmental sustainability
Today we unveiled our annual Global Impact Report, chronicling our continued commitment to corporate responsibility in…
Press releases
March 26, 2025
Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution PlatformFebruary 24, 2025
Zendesk to Acquire Local Measure, Expanding AI-Powered VoiceNovember 20, 2024
Zendesk 2025 CX Trends Report: Human-Centric AI Drives LoyaltyNovember 11, 2024
Zendesk Launches Flexible Pricing for Customized AI JourneysOctober 9, 2024
Zendesk builds on complete service solution to strengthen partnership between humans and AI
