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Zendesk extends its CX leadership with powerful generative AI offerings

Company also launches capabilities to further secure data and ensure privacy in the evolving AI landscape

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Customer Spotlight: Building trust in the age of AI

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Customer Spotlight: AI’s Impact on Modern Self-Service

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4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years

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The newest customer experience frontier: Meta’s Threads

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Zendesk recognized as a "Best Place to Work for Disability Inclusion" by 2023 Disability Equality Index®

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Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer

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Meet our new Chief Trust & Security Officer

At Zendesk, we prioritize the protection of our data and maintaining the highest security standards across…

Zendesk CTO on harnessing the power of AI for customer-centric cost control

Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…

Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences

In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

SAN FRANCISCO – June 22, 2023 – Zendesk, Inc., today announced its completed acquisition of Tymeshift,…

Zendesk Head of AI on the current value add of generative AI and future applications for CX

A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…

Supporting World Refugee Day 2023

Today, over 100 million people are forcibly displaced, a number that has doubled in the past…

Zendesk Workforce Reduction

Earlier today, Zendesk CEO Tom Eggemeier sent the following note to Zendesk employees. All, this is…

Zendesk ranks in top 10 of USA Today’s Climate Leaders

Zendesk has been honored in USA Today’s America’s Climate Leaders, ranking at 8th on its inaugural…

Our climate commitment: Zendesk signs its first offtake agreement to scale carbon removal technology

Zendesk has made a significant step towards a more sustainable future by signing our first carbon…

ZENDESK RELATE 2023: Zendesk CEO Tom Eggemeier on how intelligent CX will transform businesses

Today I addressed more than 30,000 customers, partners and Zendesk users who attended or tuned into…

ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX

Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…

ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences

Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…

ZENDESK RELATE 2023: The story of our freshhhh new look and feel

Zendesk began as a start-up dream shared by three friends in Copenhagen. Their ambition was to…

ZENDESK RELATE 2023: The stage is set for the most innovative Zendesk Relate yet

The agenda for Zendesk Relate, the year’s most anticipated annual CX event where industry leaders hear…

Press releases

October 3, 2023

Zendesk extends its CX leadership with powerful generative AI offerings

May 10, 2023

Zendesk announces powerful AI designed exclusively for intelligent CX

May 10, 2023

Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences

March 23, 2023

Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale

January 18, 2023

Immersive CX is the new way to win and keep customers
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