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Zendesk builds on complete service solution to strengthen human and AI partnership

Omnichannel AI agents and next generation agent copilot offerings boost human and AI collaboration across workflows, including powerful voice AI

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Zendesk Head of AI on unlocking the power of AI

Zendesk recently hosted a panel discussion, uniting tech industry experts to shed light on effective AI…

Q&A with Zendesk Chief Technology Officers

Customer experience (CX) has undergone a significant evolution in recent decades as a result of technological…

Zendesk launches venture fund to fuel AI startups

SAN FRANCISCO and LONDON – June 20, 2024 – Zendesk, the company providing the most complete…

Supporting World Environment Day: Zendesk launches first Supplier Sustainability Guide

At Zendesk, we believe a collective approach is essential to forge a low carbon future for…

Zendesk welcomes Chris Donato as President of Sales and Field Engineering

Zendesk announced today it has appointed Chris Donato as its new President of Global Sales and…

Zendesk honored for social impact and crisis response initiatives

Zendesk and Tech for Good partner, The International Rescue Committee’s (IRC), have won two Engage for…

Zendesk Rolls Out OpenAI's GPT-4o, Enhancing AI-Powered Customer Interactions

At Zendesk we are committed to providing the best Generative AI experiences to our customers, and…

AI-augmented work is here and it’s making the employee experience better, says Zendesk report

Zendesk today released its annual Employee Experience (EX) Trends Report, signaling a consensus among businesses that…

Zendesk 2023 Global Impact Report: Our commitment to social responsibility and environmental sustainability

Today we unveiled our annual Global Impact Report, chronicling our continued commitment to corporate responsibility in…

RELATE 2024: Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

SAN FRANCISCO and LAS VEGAS – April 16, 2024 – Today at its Relate global conference,…

RELATE 2024: Zendesk unveils the industry’s most complete service solution for the AI era

SAN FRANCISCO and LAS VEGAS – April 16, 2024 – Today at its Relate global conference,…

Zendesk releases first Climate Risk Report

Zendesk has released its first-ever Climate Risk Report. The report provides a clear view of the…

Zendesk appoints Shana Simmons as Chief Legal Officer

Zendesk today announced Shana Simmons has joined the company as its Chief Legal Officer. Simmons will…

Online platform powered by Zendesk receives first-ever European Prize for Humanitarian Innovation

Zendesk Tech for Good partner, The International Rescue Committee’s Signpost Project, has won the inaugural European…

Zendesk to Acquire Ultimate

SAN FRANCISCO – March 13, 2024 – Zendesk announced today it will acquire Ultimate, an industry-leading…

Former First Lady Michelle Obama to speak at Zendesk Relate

Zendesk will welcome former First Lady Michelle Obama on the Relate stage in Las Vegas for…

Speakers announced for the hottest spot in CX, Zendesk Relate

The agenda for Zendesk Relate, the company’s annual customer conference, is now live. The event will…

Zendesk Completes Acquisition of Klaus

SAN FRANCISCO – February 12, 2024 – Zendesk today announced it completed its acquisition of Klaus,…

Science-Based Target Initiative approves the most ambitious climate targets to date from Zendesk

Zendesk recently set its most ambitious goals yet to help combat climate change. These targets were…

AI ushers in era of intelligent CX, fuels massive industry transformation

Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal…