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Zendesk CTO deep dives into 2023 CX Trends Report – Part 2
The time is now to invest more in CX to meet expectations and drive revenue
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No and low code technology is revolutionizing software development
Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…
Zendesk legal team earns Mansfield 2.0 Certification for its commitment to diversity
Our legal team has been recognized for its commitment to diversity, equity and inclusion after participating…
New Zendesk app powers CX agents on the go
With 62% of customers willing to switch to a competitor if they do not get the…
Environmental action to immigrant rights: Inaugural Tech for Good Impact Award recipients will use Zendesk to champion range of social causes
Last June, the Zendesk Foundation’s Tech for Good program asked nonprofits how they would use the…
Zendesk Women in Leadership series: Taking charge during change
Leadership skills are forged during crises, and the past couple of years has challenged even the…
Response to EU-US Data Privacy Framework Executive Order
Zendesk applauds the release of the Executive Order On Enhancing Safeguards for United States Signals Intelligence…
Meet Zendesk’s new engineering leadership
Developing new products at scale that engage customers through an exceptional and simple user experience requires…
Social impact at Zendesk goes digital first with Benevity
Prior to the start of the Covid-19 pandemic, Zendesk employees were highly engaged in community volunteering…
Turning AI into purposeful platforms for customers
Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…
The Center for Humanitarian Technology employs Zendesk solutions for faster aid in Ukraine
The Center for Humanitarian Technology (CFHT) has named Zendesk as a crucial technology partner in the…
Nairobits and NPower Join the Zendesk Foundation’s CX Agent Training Program
Zendesk is excited to announce that two new partners – Nairobits and NPower – have joined…
The New Dynamic Duo: How CX and Product Can Double Growth
Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…
Zendesk’s Colleen Berube Wins National ORBIE Award
Zendesk CIO and SVP of Operations Colleen Berube has been named a winner of the 2022…
Zendesk for Employee Experience: applying CX strategies for better internal support
As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…
New State of Sales research reveals key factors that boost connection between teams
Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…
Zendesk recognized as a “Best Place to Work for Disability Inclusion” by 2022 Disability Equality Index®
Zendesk is committed to creating an inclusive workplace and thoughtful technology so that everyone feels empowered…
Zendesk releases its 2021 Global Impact Report
Zendesk today released our 2021 Global Impact Report which shares our environmental, social, and governance (ESG)…
Zendesk obtains ISO 27701 accreditation
Trust is one of our core values at Zendesk and we’re always working to deliver products…
Introducing the next evolution of our way of working
Like most companies, Zendesk’s offices around the world were thriving work hubs prior to the pandemic…
Announcing the Zendesk Foundation 2022 Tech for Good Impact Awards
The state of our world today demands that we recognize and address many challenges, from racial…
Press releases
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January 18, 2023
Immersive CX is the new way to win and keep customers -
November 22, 2022
Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk -
October 19, 2022
The Zendesk Foundation announces first inaugural Impact Awards recipients -
September 14, 2022
Zendesk launches new customer sentiment and intent functionality powered by machine learning -
September 8, 2022
Rising customer expectations makes “exceptional” the new service baseline
