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Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
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Zendesk Announces 2026 Partner of the Year Award Winners
This honor recognizes businesses committed to delivering exceptional service to joint customers. Zendesk announced the winners…
Zendesk Acquires Unleash to Enhance AI-first Employee Service Business
Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge…
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation
Zendesk also named AWS Customer Experience Partner of the Year (Technology) – Global for driving customer…
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration
New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for…
AI Ushers In Era of Contextual Intelligence, Redefining Customer Experience in 2026
Zendesk’s annual CX Trends report shows consumers now expect instant resolutions, deeper personalization, and greater transparency…
Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change
Today, the Zendesk Foundation’s Tech for Good program announced the winners of its fourth annual Global…
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner…
Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its…
Zendesk’s Global Impact Report Highlights AI Support for Nonprofits, Environmental Sustainability, and Workplace Belonging
Today, Zendesk released its 2024 Global Impact Report showcasing its responsible business initiatives and future goals…
AI Propels IT Beyond the Help Desk: 86% of IT Leaders Confirm Their Work Shapes Employee Services
The days of IT being viewed solely as a help desk function are over. According to…
Zendesk Earns 2025 Great Place To Work® Certification™
Zendesk has earned the Great Place To Work® Certification™ in 18 countries, a milestone that celebrates…
Zendesk AI + GPT-5: Setting the pace for the next generation of support
At Zendesk, our platform helps businesses deliver fast, accurate resolutions with less effort. And at the…
Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision
Building on the momentum of the recently launched Zendesk Resolution Platform, a complete AI-first solution that…
Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform
Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of…
Zendesk Completes Acquisition of Local Measure
Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of…
Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch…
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement…
Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises
Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…
Zendesk Announces 2024 Partner of the Year Award Winners
Zendesk has announced the winners of the 2024 Partner of the Year Awards. These awards recognize…
Speakers announced for Zendesk Relate
In anticipation of Zendesk Relate, the company’s annual customer conference, the initial mainstage speakers have been…
Press releases
May 19, 2026
Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee ServiceMarch 26, 2026
Zendesk Completes Acquisition of Forethought
