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Zendesk CTO deep dives into 2023 CX Trends Report – Part 2

The time is now to invest more in CX to meet expectations and drive revenue

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No and low code technology is revolutionizing software development

No and low code technology is revolutionizing software development

Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…

Zendesk legal team earns Mansfield 2.0 Certification for its commitment to diversity

Zendesk legal team earns Mansfield 2.0 Certification for its commitment to diversity

Our legal team has been recognized for its commitment to diversity, equity and inclusion after participating…

New Zendesk app powers CX agents on the go

New Zendesk app powers CX agents on the go

With 62% of customers willing to switch to a competitor if they do not get the…

Environmental action to immigrant rights: Inaugural Tech for Good Impact Award recipients will use Zendesk to champion range of social causes

Environmental action to immigrant rights: Inaugural Tech for Good Impact Award recipients will use Zendesk to champion range of social causes

Last June, the Zendesk Foundation’s Tech for Good program asked nonprofits how they would use the…

Zendesk Women in Leadership series: Taking charge during change

Zendesk Women in Leadership series: Taking charge during change

Leadership skills are forged during crises, and the past couple of years has challenged even the…

Response to EU-US Data Privacy Framework Executive Order

Response to EU-US Data Privacy Framework Executive Order

Zendesk applauds the release of the Executive Order On Enhancing Safeguards for United States Signals Intelligence…

Meet Zendesk’s new engineering leadership

Meet Zendesk’s new engineering leadership

Developing new products at scale that engage customers through an exceptional and simple user experience requires…

Social impact at Zendesk goes digital first with Benevity

Social impact at Zendesk goes digital first with Benevity

Prior to the start of the Covid-19 pandemic, Zendesk employees were highly engaged in community volunteering…

Turning AI into purposeful platforms for customers

Turning AI into purposeful platforms for customers

Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…

The Center for Humanitarian Technology employs Zendesk solutions for faster aid in Ukraine

The Center for Humanitarian Technology employs Zendesk solutions for faster aid in Ukraine

The Center for Humanitarian Technology (CFHT) has named Zendesk as a crucial technology partner in the…

Nairobits and NPower Join the Zendesk Foundation’s CX Agent Training Program

Nairobits and NPower Join the Zendesk Foundation’s CX Agent Training Program

Zendesk is excited to announce that two new partners – Nairobits and NPower – have joined…

The New Dynamic Duo: How CX and Product Can Double Growth

The New Dynamic Duo: How CX and Product Can Double Growth

Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…

Zendesk’s Colleen Berube Wins National ORBIE Award

Zendesk’s Colleen Berube Wins National ORBIE Award

Zendesk CIO and SVP of Operations Colleen Berube has been named a winner of the 2022…

Zendesk for Employee Experience: applying CX strategies for better internal support

Zendesk for Employee Experience: applying CX strategies for better internal support

As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…

New State of Sales research reveals key factors that boost connection between teams

New State of Sales research reveals key factors that boost connection between teams

Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…

Zendesk recognized as a “Best Place to Work for Disability Inclusion” by 2022 Disability Equality Index®

Zendesk recognized as a “Best Place to Work for Disability Inclusion” by 2022 Disability Equality Index®

Zendesk is committed to creating an inclusive workplace and thoughtful technology so that everyone feels empowered…

Zendesk releases its 2021 Global Impact Report

Zendesk releases its 2021 Global Impact Report

Zendesk today released our 2021 Global Impact Report which shares our environmental, social, and governance (ESG)…

Zendesk obtains ISO 27701 accreditation

Zendesk obtains ISO 27701 accreditation

Trust is one of our core values at Zendesk and we’re always working to deliver products…

Introducing the next evolution of our way of working

Introducing the next evolution of our way of working

Like most companies, Zendesk’s offices around the world were thriving work hubs prior to the pandemic…

Announcing the Zendesk Foundation 2022 Tech for Good Impact Awards

Announcing the Zendesk Foundation 2022 Tech for Good Impact Awards

The state of our world today demands that we recognize and address many challenges, from racial…