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Zendesk extends its CX leadership with powerful generative AI offerings

Company also launches capabilities to further secure data and ensure privacy in the evolving AI landscape

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Tech for Good: Preparing the CX agents of the future

Many global companies set goals to increase diversity in their workforce. Yet despite this, people of…

Zendesk Women in Leadership series: Conquering confidence

Established as part of Zendesk’s commitment to building community and inclusivity for its customers, partners, and…

Zendesk provides new benefits to support employees when they need it most

Supporting our employees’ well-being has always been a priority at Zendesk. As we’ve dealt with the…

Welcome to the age of conversation

For the first time in over two years, Zendesk welcomed employees, customers and partners back to…

Looking ahead to the future

The future of building successful businesses is rooted in how deeply they understand their customers as…

Announcing the 2022 Zendesk Startup CX Awards Winners

Today, Zendesk hosted its second annual Startup CX Awards, highlighting the best and brightest startups building…

Online platform powered by Zendesk provides critical aid to Ukrainian refugees

United for Ukraine, a new online resource portal powered by Zendesk, helps individuals and families fleeing…

Alliants and Zendesk: Empowering companies and customers to create connections

Alliants, the customer experience technology specialists, wants to enable the world’s most revered brands to be…

Supporting Ukraine

Like the rest of the world, we have watched with sorrow and anger as war unfolds…

Zendesk’s 2020 Global Impact Report

Zendesk continues to strive to be an empathetic, active and responsible corporate citizen. As a company…

Andee Nieto joins Zendesk as its new Chief People Officer

We’re excited to share that Andee Nieto will join Zendesk as the company’s Chief People Officer…

The big impact of small change: Introducing Zendesk’s Recharge Fridays

The pandemic has impacted the employee experience in a variety of ways. From where we work,…

Zendesk welcomes Cleverly

At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents…

Pride is about celebrating inclusion for all employees

June is Pride month in the United States, a month-long celebration of Lesbian, Gay, Bisexual, Transgender…

Building the best customer experiences with Facebook and Zendesk

At Zendesk, we’re big believers in the power of messaging to keep people together. While the…

How we work: the employee experience reimagined

At Zendesk, my team and I are going beyond adjusting for the new normal. We are…

Empathy circles: from a moment to a movement

It all started when Covid-19 was first bearing down on the globe. All of our employees…

Values with action: how Zendesk will continue to do better

As we write, citizens of the United States are facing a choice between two terrors: coronavirus…

Press releases

October 3, 2023

Zendesk extends its CX leadership with powerful generative AI offerings

May 10, 2023

Zendesk announces powerful AI designed exclusively for intelligent CX

May 10, 2023

Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences

March 23, 2023

Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale

January 18, 2023

Immersive CX is the new way to win and keep customers
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