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Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
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Speakers announced for Zendesk Relate
In anticipation of Zendesk Relate, the company’s annual customer conference, the initial mainstage speakers have been…
Zendesk Names Shashi Upadhyay as President to Lead Product, Engineering, and AI
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further…
Consumers embrace AI-driven gift giving this holiday season, Zendesk study reveals
Zendesk’s 2024 Global Holiday study* highlights the increasing influence of AI in enhancing the global shopping…
Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers…
Zendesk includes sustainability clauses in supplier contracts for greater environmental accountability
Zendesk is committed to contributing to a net zero future, believing that strong partnership between customers…
Zendesk Announces Third Annual Tech for Good Impact Award Winners
The Zendesk Foundation has announced the winners of its third annual Tech for Good Impact Awards,…
Zendesk Launches Flexible Pricing for Customized AI Journeys
Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage model designed…
Zendesk unveils enhanced voice with AI embedded throughout the entire call journey
At its AI Summit, Zendesk announced a new fully-featured voice solution that can deliver unified and…
Zendesk builds on complete service solution to strengthen human and AI partnership
SAN FRANCISCO and NEW YORK – October 9, 2024 – Today, Zendesk introduced a series of…
Speakers announced for Zendesk AI Summit
The agenda and lineup of speakers for the Zendesk AI Summit has been released. The event…
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Agents
Zendesk, the company providing the most complete AI solution for CX on the market, is at…
Zendesk launches Relay to deliver proactive bulk messaging
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, today…
Zendesk Appoints Lila Tretikov to Board of Directors
Zendesk, the company providing the most complete AI solution for CX on the market, today announced…
AI charts bold new course for CX
Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer…
Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents
AI is revolutionizing customer service, with advanced AI agents evolving from simple bots into proactive, sophisticated…
Zendesk CTO takes the stage at VentureBeat Transform 2024
Today at VentureBeat Transform 2024, Zendesk joined an impressive speaker lineup of leading industry executives from…
Zendesk Head of AI on unlocking the power of AI
Zendesk recently hosted a panel discussion, uniting tech industry experts to shed light on effective AI…
Q&A with Zendesk Chief Technology Officers
Customer experience (CX) has undergone a significant evolution in recent decades as a result of technological…
Zendesk launches venture fund to fuel AI startups
SAN FRANCISCO and LONDON – June 20, 2024 – Zendesk, the company providing the most complete…
Supporting World Environment Day: Zendesk launches first Supplier Sustainability Guide
At Zendesk, we believe a collective approach is essential to forge a low carbon future for…
Press releases
May 19, 2026
Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee ServiceMarch 26, 2026
Zendesk Completes Acquisition of Forethought
