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Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service
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Zendesk named to Newsweek’s 2023 list of Most Responsible Companies
Zendesk has been honored among Newsweek magazine’s 2023 Most Responsible Companies. The award is given to…
Meet the leader behind our Global Veterans Network
Employee Communities (ECs) have always played a critical role in building the culture at Zendesk, and…
Zendesk enhances partnerships with Slack and Zoom
The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…
Company Announcement
Today we announced to our teammates that we’ve made the tough decision to reduce our global…
No and low code technology is revolutionizing software development
Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…
Zendesk legal team earns Mansfield 2.0 Certification for its commitment to diversity
Our legal team has been recognized for its commitment to diversity, equity and inclusion after participating…
New Zendesk app powers CX agents on the go
With 62% of customers willing to switch to a competitor if they do not get the…
Environmental action to immigrant rights: Inaugural Tech for Good Impact Award recipients will use Zendesk to champion range of social causes
Last June, the Zendesk Foundation’s Tech for Good program asked nonprofits how they would use the…
Zendesk Women in Leadership series: Taking charge during change
Leadership skills are forged during crises, and the past couple of years has challenged even the…
Response to EU-US Data Privacy Framework Executive Order
Zendesk applauds the release of the Executive Order On Enhancing Safeguards for United States Signals Intelligence…
Meet Zendesk's new engineering leadership
Developing new products at scale that engage customers through an exceptional and simple user experience requires…
Social impact at Zendesk goes digital first with Benevity
Prior to the start of the Covid-19 pandemic, Zendesk employees were highly engaged in community volunteering…
Turning AI into purposeful platforms for customers
Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…
The Center for Humanitarian Technology employs Zendesk solutions for faster aid in Ukraine
The Center for Humanitarian Technology (CFHT) has named Zendesk as a crucial technology partner in the…
Nairobits and NPower Join the Zendesk Foundation’s CX Agent Training Program
Zendesk is excited to announce that two new partners – Nairobits and NPower – have joined…
The New Dynamic Duo: How CX and Product Can Double Growth
Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…
Zendesk’s Colleen Berube Wins National ORBIE Award
Zendesk CIO and SVP of Operations Colleen Berube has been named a winner of the 2022…
Zendesk for Employee Experience: applying CX strategies for better internal support
As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…
New State of Sales research reveals key factors that boost connection between teams
Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…
Zendesk releases its 2021 Global Impact Report
Zendesk today released our 2021 Global Impact Report which shares our environmental, social, and governance (ESG)…
Press releases
March 26, 2026
Zendesk Completes Acquisition of ForethoughtMarch 11, 2026
Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought AcquisitionFebruary 3, 2026
Zendesk Appoints Craig Flower as Chief Operating Officer
