Flexible plans with no surprises

Choose the products and plans that work for you. Our pricing is flexible so you can get–and pay for–exactly what you need. No secret decoder ring required.

ZENDESK

Plans built for teams of all sizes. Start with 30 days for free.


ESSENTIAL

All the fundamentals with minimal setup

   
per agent
per month*
*Billed annually or
    month-to-month
  • Unlimited email & social channelsOut-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customizable HTML and text templates.
  • Basic knowledge base
  • Web Widget & Mobile SDKEmbed support wherever your customers are on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.
  • Agent MacrosMacros allow agents to quickly respond to common requests with a standard reply.

TEAM

Work together better with your growing team

   
per agent
per month*
*Billed annually or
    month-to-month

    Essential &...

  • Branded Help CenterBrand your Help Center with one of our design layouts built upon self-service best practices. Customize your Help Center with our modern front-end technology stack including HTML, CSS, JS, assets and Handlebars.
  • Customer portalRequest management for customers to login and check the status or update their tickets.
  • Business rulesInitiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with pre-configured business rules that we recommend as best practices. You can add more, modify, or turn them off.
  • Performance DashboardsGet visibility into ticket volume, customer satisfaction, and agent performance with KPI dashboards.
  • Public Apps MarketplaceZendesk has over 300+ public apps and integrations available in our marketplace so you can unite your business by integrating your favorite tools.

FREE TRIAL STARTS HERE

PROFESSIONAL

Customize and improve global performance

   
per agent
per month*
*Billed annually or
    month-to-month

    Team &...

  • Community forumsStart a community discussion to gather feedback and ideas, and help customers help one another.
  • Multilingual contentMulti-language placeholders that dynamically insert ticket content based on end-user language preferences.
  • Business hours & SLAsDefine business hours in your Zendesk to let your customers know your support availability. Measured to the minute and applied based on the conditions you set, SLAs can be added to any view so your team can easily see status and avoid breach.
  • CSAT surveysAutomatically offer your customers the ability to rate the support they received on a ticket.
  • Insights analyticsShare Insights reports with others ad hoc, or schedule reports to be sent regularly. Zendesk activity is synced daily or hourly depending on plan type.
  • Custom private appsDevelop your own Zendesk App, for exclusive use within your account, using our Apps Framework SDK. Display or update external data, hide or show a field on a user or even build a custom workflow on tickets.

ENTERPRISE

Ultimate control and flexibility that scales

   
per agent
per month*
*Billed annually or
    month-to-month

    Professional &...

  • Custom agent rolesSpecify granular permissions for agents, and control what they have access to in Zendesk.
  • Multibrand supportManage multiple Help Centers–each with a unique destination, content, and branded design–from a single Zendesk account.
  • Ticket FormsCreate multiple support request forms that show a unique set of ticket fields—–ensuring you’r'e gathering the right info from the customer for every support request.
  • Multiple schedulesCreate multiple sets of business hours, called Schedules, to accommodate complex hours of operation.
  • Hourly Insights analyticsShare Insights reports with others ad hoc, or schedule reports to be sent regularly. Zendesk activity is synced daily or hourly depending on plan type.
  • Launch Success ProgramStart off your Enterprise plan experience with help from our customer success team who will guide you through Zendesk best practices.
  • Auditing & admin controlsView a detailed list of critical changes that have been made to your Zendesk.
Zendesk

Find your perfect match. Compare plan features.

Essential

Team

Professional

Enterprise

Add-Ons

for Professional & Enterprise

SUPPORT FROM THE ZENDESK TEAM
Self-service Help Center & Community
Email Support 8x5 24x5 24x7
Phone Support 24x5 24x7
Chat Support 24x7
Launch Guidance Program (first 60 days)Start off your Enterprise plan experience with help from our customer success team who will guide you through Zendesk best practices.
Priority Support (SLA & SLO)Receive a one hour Service Level Objective from our global support team and 99.9% uptime Service Level Agreement.
Success ServicesWork with our success team experts on a custom engagement. Based on your goals, we can implement programs to speed adoption of Zendesk, optimize your support processes or transform your business with improved customer & agent experience.
CUSTOMER COMMUNICATION CHANNELS
Email (unlimited addresses)Out-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customizable HTML and text templates.
Embedded Web widget & Mobile SDKEmbed support wherever your customers are on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.
Social Media (Facebook & Twitter)Engage customers over Twitter or Facebook and easily convert messages into tickets.
Ticket file attachment size 1MB 7MB 20MB 20MB
Phone: Zendesk VoiceMake or receive customer calls directly in Zendesk. Voicemail recordings and transcriptions are automatically captured in tickets.
Sold separately, see pricing
Zopim Live ChatProvide real-time support to your customers, collaborate through agent-to-agent chat, and proactively engage with visitors on your website. Zopim Lite is included with all Zendesk plans. Integrating with Zopim’s Basic, Advanced or Premium plan requires a paid subscription of Zopim Chat.
Sold separately, see pricing
HELP CENTER: SELF-SERVICE
Knowledge Base
Contact Form
ThemesStart to brand your Help Center with one of our design layouts built upon self-service best practices.
Templates Custom Custom Custom
Customer PortalRequest management for customers to login and check the status or update their tickets.
Reporting & AnalyticsGet an instant snapshot of your Help Center activity with three pre-built dashboards that capture trends around knowledge base activity, community engagement, and search behaviors.
Google Analytics Pre-built Dashboard Pre-built Dashboard
Community forumsStart a community discussion to gather feedback and ideas, and help customers help one another.
AGENT EFFICIENCY
Pre-defined responses (Macros)Macros allow agents to quickly respond to common requests with a standard reply.
Native mobile apps for agentsAccess Zendesk from your favorite mobile devices to view and respond to support requests.
Custom ViewsViews are a collection of tickets based on ticket status, assignee, group, or any other ticket conditions. Your Zendesk comes with pre-configured views that we recommend as best practices. You can add more, modify, or turn them off.
Time Tracking AppAutomatically track the time spent on each of your Zendesk tickets. The Time Tracking app captures the time your agents spend on every ticket, so managing your team’s performance and overall support operations is easier.
Service Level Agreement (SLA) managementMeasured to the minute and applied based on the conditions you set, SLAs can be added to any view so your team can easily see status and avoid breach.
Dynamic contentMulti-language placeholders that dynamically insert ticket content based on end-user language preferences.
Ticket FormsCreate multiple support request forms that show a unique set of ticket fields— ensuring you’re gathering the right info from the customer for every support request.
Pathfinder AppPathfinder app allows agents to see which Help Center articles and Community posts customers have viewed prior to and after submitting a ticket.
Conditional Fields AppHide and show fields in your ticket forms based on previous answers to give agents and end-users a better, faster, experience.
Guided ModeLines up tickets for agents to work through, preventing cherry-picking & helping to speed up response time and handle time.
TEAM COORDINATION
Zendesk to Zendesk ticket sharingCreate workflows that share tickets between multiple Zendesk accounts.
Automated
Group ViewsViews are a collection of tickets based on ticket status, assignee, group, or any other ticket conditions. Group Views allow you to share views by agent group. Zendesk comes with several best practice views already created, you can add more, modify, or turn them off.
Custom business rules (triggers & automations)Initiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with pre-configured business rules that we recommend as best practices. You can add more, modify, or turn them off.
Internal agent knowledge baseCreate an internal knowledge base for your agents only so they can self-serve too; store internal articles and document processes.
Business HoursDefine business hours in your Zendesk to let your customers know your support availability.
Single Multiple
Custom roles and permissionsSpecify granular permissions for agents, and control what they have access to in Zendesk.
Light AgentsLight agents are able to read and make private comments on a ticket. Good for internal collaboration with non-support departments.
CUSTOMER PROFILES
Contacts & ticket history
Group contacts by organizationAdd a user to organizations to apply rules based on the group they belong to. Adding to multiple organizations is helpful for contractors, supervisors, or employees who may belong to multiple business units, departments, or locations.
Single Multiple Multiple
Custom user and organization fieldsCapture customer information in user and organization fields. Set customer-centric workflows around these fields.
Customer satisfaction ratings (CSAT)Automatically offer your customers the ability to rate the support they received on a ticket.
Customer ListsKnow who your customers are outside of a support ticket. Organize your customers into lists based on tags and user fields.
Net Promoter Score® SurveysNPS® is a metric that measures customer loyalty. Send NPS surveys to track customer loyalty and gather customer feedback. Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
REPORTING & ANALYTICS
Zendesk BenchmarkCompare yourself against your peers on key benchmark metrics like customer satisfaction, first response time, and ticket volume.
Overview dashboardGet a quick view summary of your key ticket metrics by channel, benchmark, and first reply; as well as your top articles, searches, and agents.
Support Performance dashboardsGet visibility into ticket volume, customer satisfaction, and agent performance with KPI dashboards.
Google Analytics for Help CenterDrill into customer self-service behaviors with Google Analytics for Help Center. Set up custom event tracking around specific customer activity, like the actions a visitor takes prior to submitting a ticket.
Help Center dashboardsGet an instant snapshot of your Help Center activity with three pre-built dashboards that capture trends around knowledge base activity, community engagement, and search behaviors.
Custom Insights reportsInteract, filter, and drill into over 50 best practice reports to measure operational efficiency, agent performance, and customer experience. Slice data how you need and build powerful custom reports.
Insights data synchronizationShare Insights reports with others ad hoc, or schedule reports to be sent regularly. Zendesk activity is synced daily or hourly depending on plan type.
Daily Hourly
Satisfaction PredictionPredict how likely your customers are going to be satisfied. Powered by a machine learning model, your team can enter conversations with more context.
MOBILE CAPABILITIES
Native mobile apps for agentsAccess Zendesk from your favorite mobile devices to view and respond to support requests.
Support SDKBring Zendesk functionalities, like ticket submission, knowledge base articles, and more, into your iOS and Android apps. Visit developer.zendesk.com for more details.
Limited
Chat SDKBring live chat natively into your iOS and Android apps. Visit developer.zendesk.com for more details.
Rate My AppPrompt your mobile users to rate your app or deflect feedback straight to a ticket in your Zendesk.
Device data logZendesk Embeddables automatically generates information about what device or version of the app was being used when a user asks for help.
Agent device managementZendesk tracks the devices used to access your Zendesk account. Admins will receive an email notification when a new device is added.
Mobile SSOProvide SSO integration with your existing identity management system (Active Directory). Zendesk SSO relies on a technology called JSON Web Token (JWT) or SAML for securing the exchange of user authentication data.
JWT JWT / SAML JWT / SAML
BRANDING & CUSTOMIZATION
Host mappingDirect users to a branded ‘help.mycompany.com’ with domain host mapping. Additional encryption via SSL is available on Professional and Enterprise plans.
Help Center custom brandingBrand your Help Center with one of our design layouts built upon self-service best practices. Customize your Help Center with our modern front-end technology stack including HTML, CSS, JS, assets and Handlebars.
Multibrand (up to 5 brands)Manage up to 5 Help Centers–each with a unique destination, content, and branded design–from a single Zendesk account.
Multibrand (unlimited)Manage multiple Help Centers–each with a unique destination, content, and branded design–from a single Zendesk account.
INTERNATIONALIZATION
Translated agent interface (28 languages)Agents can work in their preferred language, with a localized admin interface, including: German, French, Japanese, Portuguese, English, English (UK), Spanish, Italian, Dutch, Norwegian, Polish, Swedish, Turkish, Danish, Russian, Ukrainian, Simplified Chinese, Traditional Chinese, and Korean.
Localized self-service content (40+ languages available)Specify a region or country where your account data must be stored. Select from US-only, EU-only or Germany-only. Some restrictions apply.
1 language 1 language Multiple languages Multiple languages
Dynamic contentMulti-language placeholders that dynamically insert ticket content based on end-user language preferences.
Schedules (for multiple timezones)Create multiple sets of business hours, called Schedules, to accommodate complex hours of operation.
Single Multiple
Data center locationSpecify a region or country where your account data must be stored. Select from US-only, EU-only or Germany-only. Some restrictions apply.
PLATFORM
Mobile SDKsBring Zendesk functionalities, like ticket submission, knowledge base articles, live chat and more, into your iOS and Android apps. Visit developer.zendesk.com for more details.
CTI integrationsZendesk has over 40+ plug-n-play CTI integrations available in our marketplace.
Public apps & integrations marketplaceZendesk has over 300+ public apps and integrations available in our marketplace so you can unite your business by integrating your favorite tools.
Private custom apps & integrationsDevelop your own Zendesk App, for exclusive use within your account, using our Apps Framework SDK. Display or update external data, hide or show a field on a user or even build a custom workflow on tickets.
CTI ToolkitCustomize your own call center with Zendesk. Our CTI Toolkit gets you under the hood and gives you the building blocks to integrate your current phone support solution.
API rate limit 10 RPM 200 RPM 400 RPM 700 RPM 2500 RPM
SECURITY FEATURES
SSL encryptionSSL encryption for users and customers connecting to your Zendesk.
Hosted Hosted Hosted
Digitally signed emails (DKIM/DMARC)Enable SSL for your custom domain by uploading a certificate to your Zendesk. Send digitally-signed email messages for your custom domain to support the DKIM and DMARC standards.
Two-Factor AuthenticationAn optional security feature for admins and agents. Makes it more difficult for someone to sign in as you by requiring a mobile passcode, in addition to a password, at login.
Agent device managementZendesk tracks the devices used to access your Zendesk account. Admins will receive an email notification when a new device is added.
Single sign-on (SSO) for web and mobileProvide SSO integration with your existing identity management system (Active Directory). Zendesk SSO relies on a technology called JSON Web Token (JWT) or SAML for securing the exchange of user authentication data.
JWT JWT / SAML JWT / SAML
Automatic redactionRemove credit card numbers from incoming tickets, comments & custom fields to prevent the credit card number from being stored in Zendesk so that you can protect confidential information.
Network access restrictionOnly allow access to your help desk from specified IP ranges. Choose to apply restriction to all users or only to the agent portal.
Custom roles and permissionsSpecify granular permissions for agents, and control what they have access to in Zendesk.
Business rules analysisIn-depth analysis of how a given ticket property is used across your triggers, automations, macros, and ticket views.
Audit logsView a detailed list of critical changes that have been made to your Zendesk.
Email compliance archiveSend all Zendesk email notifications privately to an address of your choice, keeping a complete archive of communication.
Sandbox test environmentPerform tests on your Zendesk in a trial environment, separate from your production instance.
Data center locationSpecify a region or country where your account data must be stored. Select from US-only, EU-only or Germany-only. Some restrictions apply.
EncryptionCommunications between you and Zendesk servers are encrypted via industry best-practices HTTPS and Transport Layer Security (TLS). Zendesk can provide Encryption at rest as required.
In transit In transit In transit In transit At rest
Disaster recoveryOur disaster recovery program ensures that our services remain available or are easily recoverable in the case of a disaster.
Standard Standard Standard Standard Enhanced (with replication)
Industry certification (including HIPAA)Zendesk has successfully completed a HIPAA/HITECH assessment and can make its Business Associate Agreement (BAA) available for execution by subscribers.
FULL TECH SPECS View Specs
Add-Ons

Modify your Zendesk plan

Zendesk Add-ons allow you to pick and choose the features that you want in your Zendesk. Only pay for the ones you need.

LEARN MORE
Zendesk Voice

Phone support software that's built right into Zendesk.


LITE

Get started with phone support

   
per agent
per month*
Pay only for usage*
Limited to one phone number
  • Inbound & outbound calls
  • Custom greetings
  • Automatic ticket creation
  • Call recording & voicemail transcription

Basic

Deliver phone support as a team

   
per agent
per month*
Billed annually or
    month to month
Usage sold separately*

    Lite, plus...

  • Multiple phone numbers
  • Warm transfer
  • Group routing
  • Business hours
  • Agent availability controls

FREE TRIAL STARTS HERE

ADVANCED

Improve phone support performance

   
per agent
per month*
Billed annually or
    month to month
Usage sold separately*

    Basic, plus...

  • IVR phone trees
  • Agent performance monitoring
  • Real-time analytics
  • Insights reporting
  • Multiple schedules
    and more...

*Usage pricing

Zopim

Live chat with no hidden fees. Start with 14 days for free.


LITE

Best for individuals

FREE
*Yes, really.
1 agent only.
  • 1 concurrent chat
  • Chat rating
  • 14-day chat history

BASIC

Great for lean teams

   
per agent
per month*
*Billed annually or
    month-to-month

    Lite &...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Widget customization

ADVANCED

Ideal for established teams

   
per agent
per month*
*Billed annually or
    month-to-month

    Basic &...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat reports
  • REST API

FREE TRIAL STARTS HERE

PREMIUM

Perfect for industry leaders

   
per agent
per month*
*Billed annually or
    month-to-month

    Advanced &...

  • Widget unbranding
  • Agent reports
  • Real-time monitoring
  • High-load dashboard
  • IP access restriction
  • 24/7 support

Got an email alias?
Start a team inbox for free.

Inbox by Zendesk helps your team manage emails together.

TRY
FAQs

Frequently asked questions, answered.

  • TRIALING

  • How does the free trial work?

    +
    -

    When you sign up for your trial of Zendesk you'll have access to all Professional features. In your Zopim trial, you'll get access to Premium features. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card from within your account.

  • Can I trial Zendesk, Zopim & Voice together?

    +
    -

    Yes! Zopim Premium will automatically be included in your Zendesk trial. You can also enable Zendesk Voice with your Zendesk trial.

  • What happens at the end of my trial?

    +
    -

    At the end of a Zendesk trial, your data and setup remains intact. You can login and select a plan to purchase. At the end of the Zopim Chat trial, your account is downgraded to a Zopim Lite free plan. Most of the features and additional agents you added will be automatically disabled at this point and your chat history will be limited to 14 days. If you choose to upgrade to a paid plan, the disabled features and agents can be re-enabled again.

  • PURCHASING

  • How can I buy your software?

    +
    -

    Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option.

  • How long are your contracts? Can I change plans?

    +
    -

    Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades, with the exception of Zopim Credits - see our Terms of Service for details) Contact us for details.

  • Can I buy features a la carte? Are there any add-on fees?

    +
    -

    Zendesk Add-ons allow you to select the best plan to fit your needs and then pick and choose the additional features that you want in your Zendesk. You only pay for the ones you need. Contact us if you would like to purchase an Add-on.

    There may be additional fees associated with Zopim Chat and Zendesk Voice. The Lite plan of Zopim Chat comes free with your Zendesk account. You can easily upgrade to Zopim’s Basic, Advanced or Premium plan at any point. For Zendesk Voice, check out the pricing list.

  • Is there a bundled price for Zendesk, Zopim & Voice?

    +
    -

    The Lite plan of Zopim Chat comes free with your Zendesk account. You can upgrade to Zopim’s Basic, Advanced or Premium plan on any Zendesk plan. You can add Zendesk Voice to any Zendesk plan.

  • What discounts are available?

    +
    -

    We offer a discounted price for subscriptions billed annually.

  • GENERAL

  • What's an agent?

    +
    -

    An agent is what we call anyone who logs into Zendesk. Each support rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan, with the exception of the free Zopim Lite plan which is limited to one agent.

  • Does Zendesk integrate with other applications & systems?

    +
    -

    We have 300+ pre-built apps and integrations. But you can build almost anything you want on top of the Zendesk platform via our developer API.

  • Will my data be private and safe?

    +
    -

    Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers on Zendesk and Zopim.

  • Does Zendesk give any of its revenue to charity?

    +
    -

    Yes, we donate $1 per month for every new agent seat sold across all plans for the first year of subscription. The donations are given to the Zendesk Neighbor Foundation, which addresses issues such as poverty, homelessness, health care, education, gender equality, workforce development and technical literacy.

  • More questions?

    +
    -

    Our Help Center is open 24/7. If you'd like to chat about Zopim, we're always online here. Or reach out to our global support team. We're here to help!

* Zopim may be purchased in EUR only when purchased with Zendesk. If interested in purchasing Zopim standalone, please see here for pricing in USD.

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