A family of products to connect with customers on any channel

Track, prioritize, and solve customer support tickets

Essential

from...
   
per agent
per month

 

  • Email & social channelsOut-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customizable HTML and text templates.
  • Basic knowledge base
  • Web Widget & Mobile SDKEmbed support wherever your customers are on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.

Team

from...
   
per agent
per month

Essential, plus...

  • Branded customer portalRequest management for customers to login and check the status or update their tickets.
  • Business rulesInitiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with pre-configured business rules that we recommend as best practices. You can add more, modify, or turn them off.
  • Performance DashboardsGet visibility into ticket volume, customer satisfaction, and agent performance with KPI dashboards.

Professional*

from...
   
per agent
per month

Team, plus...

  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise

from...
   
per agent
per month

Professional, plus...

  • Custom agent roles
  • Multibrand support
  • Multiple ticket formsCreate multiple support request forms that show a unique set of ticket fields—–ensuring you’r'e gathering the right info from the customer for every support request.
  • Launch Success Program
  • Machine learning

Elite

from...
   
per agent
per month

Enterprise, plus...

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Prices shown are billed annually. For prices billed month-to-month, click here.
* Free Trial starts on Professional.

Your plan gives back

We give one dollar per month to the Zendesk Neighbor Foundation for every new agent seat on Support and Chat during your first year of subscription. The Neighbor Foundation addresses poverty, homelessness, health care, education, gender equality, workforce development and technical literacy in cities around the world.

Chat with customers in real time

Lite

from...
free

 

  • Limit of 1 agent & 1 concurrent chat
  • Chat rating
  • 14-day chat history

Basic

from...
   
per agent
per month

Lite, plus...

  • Unlimited chats
  • 2 triggers & departments
  • Widget customization

Advanced

from...
   
per agent
per month

Basic, plus...

  • Unlimited triggers & departments
  • Operating hours
  • Chat reports
  • REST API

Premium*

from...
   
per agent
per month

Advanced, plus...

  • Widget unbranding
  • Agent reports
  • Real-time monitoring
  • IP access restriction
  • 24/7 support

Prices shown are billed annually. For prices billed month-to-month, click here.
* Free Trial starts on Premium.

Call center software built right into Support

Lite

from...
   
per agent
per month
pay for usage only

 

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Basic

from...
   
per agent
per month
usage sold separately

Lite, plus...

  • Multiple phone numbers
  • Group routing
  • Business hours

Advanced*

from...
   
per agent
per month
usage sold separately

Basic, plus...

  • IVR phone trees
  • Agent performance monitoring
  • Real-time analytics
  • Insights reporting
  • Multiple schedules

Partner Edition


from...
   
per agent
per month**





Access to telephone integrations & CTI toolkit for:

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Prices shown are billed annually. For prices billed month-to-month, click here.
Talk requires a Support account.
*Free Talk trial starts on Advanced.
**Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution.

Frequently asked questions, answered.

  • TRIAL

  • How does the free trial work?

    +
    -

    When you sign up for your trial of Support you'll have access to all Professional features. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card from within your account.

  • Can I trial Support, Chat and Talk together?

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    -

    Yes! You can start up both Chat and Talk trials from your new Support trial. Try them individually or all at once.

  • What happens after the trial ends?

    +
    -

    At the end of a Support trial, your data and setup remains intact. You can login and select a plan to purchase.

  • PURCHASE

  • How can I buy your software?

    +
    -

    Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option.

  • How long are your contracts? Can I change plans?

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    -

    Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

  • Can I buy features a la carte? Are there any add-on fees?

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    -

    With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

  • Is there a bundled price for Support, Chat and Talk?

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    -

    The Lite plan of Chat comes free with Support. You can upgrade to Chat's Basic, Advanced or Premium plan on any Support plan. You can add Talk to any Support plan.

  • What discounts are available?

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    -

    We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount.

  • GENERAL

  • What's an agent?

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    -

    An agent is what we call anyone who logs into a Zendesk product. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.

  • Do Zendesk products integrate with other applications & systems?

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    -

    We have hundreds of pre-built apps and integrations. But you can build almost anything you want on top of the Zendesk platform via our developer API.

  • Will my data be private and safe?

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    -

    Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

More questions?

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