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A plan for every price

Support Suite

Starting at  /month

Support only

Custom built

Essential

From

 

per agent/month

  • Email & social media
  • Web Widget & Mobile SDK
  • Pre-defined business rules
  • Essentials card
  • Interaction history

Team

From

 

per agent/month

Essential, plus

  • Custom business rules
  • Performance Dashboards
  • Public apps and integrations

Professional*

From

 

per agent/month

Team, plus

  • Multilingual content
  • CSAT surveys
  • Dashboards and reporting, powered by Zendesk Explore

Enterprise

From

 

per agent/month

Professional, plus

  • Multiple ticket forms
  • Skills-based routing
  • Contextual workspaces
  • Satisfaction Prediction
  • Multibrand support
  • Custom Objects, powered by Sunshine

Elite

From

 

per agent/month

Enterprise, plus

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced security
  • Data center location
All Support plans come with the Lite versions of Chat, Talk, and Guide

Prices shown are billed annually. For prices billed month-to-month, click here.
Support Professional and above subscriptions include Explore Lite reporting.
*Your free trial starts on Professional.

Professional

Provide unified omnichannel support wherever customers need it

From

 

per agent/month (billed annually)

Features

  • Omnichannel support
  • Social Messaging*
  • Knowledgebase for self-service
  • Agent workspace
  • Dashboards and reporting, for every channel
  • Platform extensitibility with private and public apps
  • Talk Partner Edition
  • Multiple ticket forms**

Enterprise

Boost team productivity with better collaboration and workflows

From

 

per agent/month (billed annually)

Features

  • Omnichannel support
  • Social Messaging*
  • Knowledgebase for self-service
  • Agent workspace
  • Dashboards and reporting, for every channel
  • Platform extensitibility with private and public apps
  • Talk Partner Edition
  • Multiple ticket forms**
  • Roles and permissions, skills-based routing, and team publishing
  • Multibrand
  • Chat widget unbranding and chat web SDK
  • Identify knowledge gaps with Content Cues
  • 24/7 support via phone and chat
  • Custom Objects, powered by Sunshine

*WhatsApp (Additional costs apply for WhatsApp phone numbers), Facebook Messenger, Twitter DM, WeChat, LINE
**Available as an Add-on

Custom built

Need something more advanced?

We have you covered with a flexible enterprise-grade support solution.

Get in touch if you need the following

  • Full production sandbox
  • Enhanced security
  • Higher usage capacity
  • Assisted kick-off and onboarding support
  • More expert consultation
  • Much more
Let’s talk this out. We’ll help you choose the features that work best for your business.
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Other products

Guide

Deliver smarter self-service answers to customers and agents

Chat

Engage customers in real-time over live chat and messaging

Talk

Provide more personal and productive voice support

Explore

Measure and improve the entire customer experience

Gather

A community forum for customers to connect and collaborate

Sell

Sales CRM to enhance productivity, processes, and pipeline visibility

Sales Suite

A modern sales solution for rewarding conversations

Sunshine

An open and flexible CRM platform native to AWS

Need something else?

Support only

Track, prioritize, and solve customer support tickets, starting at  /month

Support only pricing

Custom built

A personalized approach to omnichannel support for enterprise

Custom built features

Zendesk for sales

A full-featured sales CRM for all kinds of businesses

Sales pricing

Frequently asked questions, answered.

Trial

How does the free trial work?

When you sign up for your trial of Support you'll have access to all Professional features. When you sign up for your trial of The Support Suite you'll have access to all the Professional features for Support, Guide, and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.

Can I trial Support, Guide, Chat, and Talk together?

Yes. You can start up Guide, Chat, and Talk trials individually from your new Support trial or go here to start a trial of The Support Suite, which includes all four products.

Can I trial Explore with The Support Suite?

Yes. You can start an Explore trial any time during your trial of The Support Suite.

What happens after the trial ends?

At the end of your trial of Support or The Support Suite, your data and setup remains intact. You can login and select a plan to purchase.

Purchase

How can I buy your software?

Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also contact us if you prefer help purchasing from our sales team.

How long are your contracts? Can I change plans?

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

Can I buy features a la carte? Are there any add-on fees?

With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

Is there a bundled price for Support, Guide, Chat, and Talk?

Yes, The Support Suite includes all four products for all your agents starting at $89 per agent, per month. Learn more about The Support Suite here. Each seat applies to the same agent across all of The Support Suite products.

If I buy The Support Suite, can I add on Support or Chat-only agents later on?

It is not possible to mix-and-match Support-only or Chat-only agents with The Support Suite. You can expand with The Support Suite agents only, which includes seats for Support, Guide, Chat, and Talk.

What discounts are available?

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Support Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat, and Talk individually.

General

What's an agent?

An agent is what we call anyone who logs into a Zendesk product. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.

Do Zendesk products integrate with other applications & systems?

Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.

Will my data be private and safe?

Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

Sell

Zendesk offers sales force automation software (SFA)?

Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes, and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Support Suite.

How do Sell and Support work together?

Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.

Can I trial Sell?

Yes, you can get a 14 day trial by creating a new Sell account.

Platform

What are custom object records?

The Custom Objects API lets you define a new object type in Zendesk, then create objects from the new object type. A custom object record is an instance of a given object type. For example, if you have a vacation rental business, “rental property” would be a custom object type, and each rental property related to a renter would represented by one custom object record. Learn more here.

What are Zendesk Events?

Zendesk Events appear in the interactions history, surfacing events from Zendesk products, such as Support or Guide. Some events are currently in EAP. All Sunshine plan types include access to this feature. Learn more here.

What are Custom Events?

The Sunshine Events API lets you build a timeline of all your customers' interactions from any external source. A custom event can be any captured customer interaction from an external system, such as purchase transactions or website visits. Access to Custom Events (events outside of Zendesk) requires a Sunshine Pro plan type or above. Learn more here.

What is an external profile?

The Sunshine Profiles API allows you to manage customer data across different systems, data sources, and time periods. An external profile consists of one or more identifiers for a person in one or more systems outside of Zendesk, as well as optional custom attributes about the person. Learn more here.

What do the Sunshine Lite, Pro, and Enterprise API limits mean?

Lite (requests per minute): 500 for Custom Objects (Custom Events, Unified Profiles, and AWS Events Connector are not included with Lite).

Pro (requests per minute): 750 for Custom Objects, 250 for Custom Events, 250 for Unified Profiles, and 700 for the AWS Events Connector.

Enterprise (requests per minute): 1k for Custom Objects, 500 for Custom Events, 500 for Unified Profiles, and 700 for the AWS Events Connector.

What is the AWS Events Connector?

With the AWS Events Connector, you can stream Zendesk events in real time into key AWS services. Learn more about the Connector here.

Is there a free trial and what features does that include?

The 30-day free trial includes all Sunshine Professional features. You can reach out to your account rep or reach out to us at support@zendesk.com to request a free trial.