A plan for every price
Zendesk works for businesses of all sizes and shapes. Starting at just an agent.
Zendesk Support plan required for Zendesk Guide, Zendesk Talk, and Zendesk Explore.
Frequently asked questions, answered.
How does the free trial work?
When you sign up for your trial of Support you'll have access to all Professional features. When you sign up for your trial of The Suite you'll have access to all the Professional features for Support, Guide, and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.
Can I trial Support, Guide, Chat, and Talk together?
Yes. You can start up Guide, Chat, and Talk trials individually from your new Support trial or go here to start a trial of The Suite, which includes all four products.
Can I trial Explore with The Suite?
Yes. You can start an Explore trial any time during your trial of The Suite.
What happens after the trial ends?
At the end of your trial of Support or The Suite, your data and setup remains intact. You can login and select a plan to purchase.
Can I trial Connect?
Yes. You will get a free 14 day trial of Connect just by creating a new account.
How can I buy your software?
Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also contact us if you prefer help purchasing from our sales team.
How long are your contracts? Can I change plans?
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.
Can I buy features a la carte? Are there any add-on fees?
With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.
Is there a bundled price for Support, Guide, Chat, and Talk?
Yes, The Suite includes all four products for all your agents starting at $89 per agent, per month. Learn more about The Suite here. Each seat applies to the same agent across all Suite products.
If I buy The Suite, can I add on Support or Chat-only agents later on?
It is not possible to mix-and-match Support-only or Chat-only agents with The Suite. You can expand with The Suite agents only, which includes seats for Support, Guide, Chat, and Talk.
What discounts are available?
We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat, and Talk individually.
Do you charge per agent using Connect?
No. You can add as many team members as you want to one account for no additional cost.
What's an agent?
An agent is what we call anyone who logs into a Zendesk product. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.
What is a “messaged user”?
Connect charges based on the number of users you message each month. If you do not message a user, you do not pay anything for that user. We count each messaged user once, no matter how many messages you send to that person.
Do Zendesk products integrate with other applications & systems?
Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.
Will my data be private and safe?
Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.
Zendesk offers sales force automation software (SFA)?
Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes, and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Zendesk Suite.
How do Sell and Support work together?
Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.
Can I trial Sell?
Yes, you can get a 14 day trial by creating a new Sell account.