Zendesk is software for better customer service
Better customer service starts with better communication
Zendesk brings all your customer conversations into one place.
Keep your email communication organized. Support unlimited email addresses in your Zendesk.See email in action
VoiceTake customer calls in your Zendesk or route them to your mobile. All calls and voicemails are transcribed into tickets.Check out Zendesk Voice
ChatZopim Chat is a faster and more personal way for your customers to get real-time support from your agents.Say hi to Zopim Chat
Create one beautiful destination for all your customer
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Branding & Customizations
Make Zendesk your own
Transform your Zendesk to match your brand. With familiar customization tools, you can tailor the look-and-feel in minutes.
Customer service is better when it’s personal and proactive
Zendesk’s suite of engagement features lets you understand your customers better with tools like our Net Promoter Score® survey. With customer data at your fingertips, you can start meaningful conversations with your customers instead of waiting for them to come to you.
Reporting & Analytics
Zendesk puts powerful data at your fingertips
Measure your customers' satisfaction and your support team’s performance. You can even measure your entire organization’s performance against others in your industry with the Zendesk Benchmark.
Apps & Integrations
A flexible platform that plays nice with others
Customer service is a team effort. Luckily there are over 350 apps that plug into Zendesk, so you can unite your business by integrating your favorite tools. And for custom integrations, you can take advantage of Zendesk's robust API.