Managing a team of even the most talented customer service professionals can be difficult. While we can’t make it easy, it’s our hope that some of the lessons, tips, and philosophies in this guide will help you manage agents who are engaged with their work and primed to provide your customers with great service.
Learn how to:
- motivate with rewards and recognition
- stay cool when understaffed and extra busy
- broaden your team’s horizons with events
- keep things fresh with rotating roles
- organize support for future success
- empower your support team
- achieve transparency
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