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Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want
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The latest articles
Zendesk Appoints Craig Flower as Chief Operating Officer
Operations and transformation leader will speed up Zendesk’s shift to becoming an AI-first company and improve…
Zendesk Announces 2026 Partner of the Year Award Winners
This honor recognizes businesses committed to delivering exceptional service to joint customers. Zendesk announced the winners…
Zendesk Acquires Unleash to Enhance AI-first Employee Service Business
Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge…
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation
Zendesk also named AWS Customer Experience Partner of the Year (Technology) – Global for driving customer…
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration
New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for…
AI Ushers In Era of Contextual Intelligence, Redefining Customer Experience in 2026
Zendesk’s annual CX Trends report shows consumers now expect instant resolutions, deeper personalization, and greater transparency…
Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change
Today, the Zendesk Foundation’s Tech for Good program announced the winners of its fourth annual Global…
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner…
Press releases
February 3, 2026
Zendesk Appoints Craig Flower as Chief Operating OfficerDecember 2, 2025
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center TransformationNovember 18, 2025
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft IntegrationNovember 18, 2025
Contextual Intelligence Becomes the New Standard for Exceptional Customer Experience in 2026
