Facebook messaging apps at your service

Connect the popularity of WhatsApp, Instagram, and Facebook Messenger to the power of Zendesk

A match made in
messaging heaven

We teamed up with Facebook to integrate the world’s top social messaging apps with Zendesk’s customer service smarts. Let customers communicate with your business like they do with friends—effortlessly.

WhatsApp

Reach your customers on the world’s most popular, reliable, and secure messaging app. Send proactive messages and connect automation tools to keep customers informed at all times.

Instagram

Use Instagram like your brand’s showroom—help customers share your products with their followers and keep transactions simple with in‑app purchasing. Respond to Instagram Stories mentions and DMs from one agent workspace, showing customers that you appreciate their support and are listening to their concerns.

Facebook Messenger

Let customers feel like they’re catching up with a friend—pick up conversations wherever they leave off, and personalize to fit your company’s look and feel. With Messenger, you can stay in touch using rich message types like carousels and quick replies.

Capabilities

Make messaging work for you

Stay on top of messages

Live notification view lets agents see social messaging conversations in real time—even while browsing between ticket tabs.

Add buttons for easy discovery

Create custom buttons for your website or mobile app to let customers know they can message you whenever, wherever.

Respond automatically

If agents are occupied, auto-responders reply to customers immediately using customized messages.

Customize conversations

Design every detail with our open and flexible platform for delivering conversational experiences at scale.

Stay on top of messages

Live notification view lets agents see social messaging conversations in real time—even while browsing between ticket tabs.

Add buttons for easy discovery

Create custom buttons for your website or mobile app to let customers know they can message you whenever, wherever.

Respond automatically

If agents are occupied, auto-responders reply to customers immediately using customized messages.

Customize conversations

Design every detail with our open and flexible platform for delivering conversational experiences at scale.

See the Zendesk Suite

Add WhatsApp for
speedier service

“When we implemented the WhatsApp integration, things escalated quickly. Our SLA of 24 hours dropped to 6 hours and then, through more training with the reps or agents, it went down to one minute. WhatsApp is one of the best communication bases we have with customers right now.”

Oswaldo Romero Carranza

Customer Service Manager at PayJoy

Read their story