Employee experience
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Workforce planning template: 7 examples + tips
Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.
Latest stories
Enhance the employee experience with Zendesk’s latest innovations
Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.
How AI is transforming the workplace
Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
16 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
Employee Experience Trends Report 2023
New ways of working require new tools. Download the report to see key trends and insights shaping the workplace in 2023.