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Best practices • 15 min read

Customer experience: strategies, importance, and examples

Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.

Editor’s picks

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The best source of information for customer service, sales tips, guides and industry best practice. Join us.

Executive insights

Article
8 min read

Workforce optimisation: The ultimate guide for 2024

Workforce optimisation makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.

Best practices
3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

AI and automationReports

5 min read

Good-enough service is not good enough: Three strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.

Reports

4 min read

Why CX Champions must continue raising the bar on excellent customer service

You have built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

Reports

Guides, research and more

Report Unlocking the future of intelligent employee experience

The 2024 Employee Experience Trends report is here

CX best practices: How APAC brands drive service excellence and efficiency

In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…

Transform your CX and overcome economic downturn with AI

A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.

Popular guides

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Latest stories

Report Unlocking the future of intelligent employee experience

The 2024 Employee Experience Trends report is here

AI is transforming the role of CX agents—see what they expect and when

Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

CX best practices: How APAC brands drive service excellence and efficiency

In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…

Article
8 min read

Workforce optimisation: The ultimate guide for 2024

Workforce optimisation makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.

Article
3 min read

The AI-powered future of CX and EX is here—let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.

CX Trends 2024 Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Transform your CX and overcome economic downturn with AI

A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.