Free IT Ticketing System

Free IT ticketing system

Complex, Behind-the-Curtain, **IT

As companies grow, so do the complex demands placed on the IT service desk. Without help desk software to scale internal support, IT help desks can begin to break down, losing the ability to effectively provide employees with the technical support they need to do their jobs. As the primary point of interaction between IT and the business, your IT ticketing system sets the tone for the relationship.

That helpdesk ticketing system needs to make it easy for the customer to get help: welcome to Zendesk Support.

The inside scoop

Free IT ticketing systems must enable complex behind-the-curtain processes and technology software integrations that the rest of the business doesn’t see. And, they need to be flexible enough to keep up with the needs of both IT and customer service.

Did you know?

While we believe Zendesk Support offers a great tool for enabling your internal operations and building better employee relationships, don’t take it from us. Here, a few customers share how they use Zendesk in innovative ways to manage their IT help desk and to increase employee satisfaction.

Read these IT-focused customer stories to learn how:
  • Xerox centralized internal support for its large, geographically disparate workforce, increasing efficiency, speeding fulfillment requests, and reducing costs
  • The Wharton School updated IT infrastructure to allow for flexible integrations with other business systems, improved workflows with business rules, and mobile access for agents without interrupting the end-user experience
  • L’Oréal upgraded to a cloud-based Help Desk, leading to a work distribution center that now uses data to manage internal queries and provide employees with a safer environment
  • REA Group scaled internal support to meet the needs of a growing global workforce, improving agent efficiency, and identifying and prioritizing urgent tickets
  • Xerox switched to Zendesk to meet the needs of rapid growth, unifying service management IT under a single platform and expanding functionality with integrations

See which Zendesk plan works best for you.

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