Product news

Welcome Zopim

We?re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is an easy-to-use, live chat software that we are thrilled to add to our family of products.

Voice QA and QA for AI agents

Introducing our latest advancement in Zendesk's AI-powered QA solutions: Voice QA and QA for AI agents, ensuring unparalleled consistency across 100 percent of your support channels.

Era of Intelligent CX

At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.

How Zendesk ensures you always get the best LLM for the job

What's happening behind the scenes to bring our customers the best models, without compromise.

Breaking through the automation glass ceiling with the Resolution Learning Loop™

How continuous learning turns every service interaction into smarter, faster automated resolutions.

Building a more secure API ecosystem as AI accelerates

Promptable analytics: How CX teams can have a two-way conversation with data

Instead of slow, static dashboards, CX leaders are investing in tools that allow their teams to truly interrogate data. Discover more about promptable analytics and how CX metrics are changing in the AI era.

From requests to resolutions: AI-powered employee service with Zendesk and Microsoft

We're transforming employee service through the combined power of Zendesk AI and Microsoft 365.