Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Win rate is a key metric for measuring sales success. Every sales leader should know how to calculate it and what they can do to increase it.
See how sales and operations planning uses data to zero in on supply and demand problems so that sales soar.
When it comes to lead generation, quantity isn’t always more important than quality. Focus on filling your pipeline with sales-qualified leads to boost your chances of success.
Welcome Zendesk's new CPO!
Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.
Interactions where people feel equally immersed help build high-trust, happier, and better-performing employees. Here are a few ways to foster immersion.
World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.
Guides, research, and more
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.
Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.
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Speak directly to the people who want what you’re selling.
Sales teams can use robust CRM solutions to generate new leads, automate email campaigns, and produce forecasting reports and advanced analytics.
The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?
Meet customers where they are and build stronger connections with them through Google Business Messages.
Learn the responsibilities and skills needed to succeed as a sales manager.
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
A Zendesk sales expert shares the do’s and don’ts of upselling.
Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.
Sales pros weigh in on the sales skills you need to succeed in the world of selling.
In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.
Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.
As the sales world becomes more familiar with virtual selling, former “road warriors” have had to learn best practices for a digital-first approach.
Build a strategic sales plan for your business to improve team communication and meet sales goals.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.
Zendesk and ESG Research created a framework around CX maturity. Here's how the CX Champions of APAC are achieving success.
Customer experience is a competitive differentiator. See how your CX stacks up against SMB peers in your region, based on ESG Research findings.
Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to…
A lot goes into delivering a great customer experience (CX), but it can be hard to…
As digital experiences advance, protecting your customers' information is critical for maintaining trust.
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.