Skip to main content

Latest stories

Page 4

Article
1 min read

Workforce planning template: 7 examples + tips

Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.

Podcast
1 min read

How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

The chief information officer for the electric vehicle innovator discusses the importance of finding meaning in your work and how empowering employees helps create better customer experiences.

Article
4 min read

Enhance the employee experience with Zendesk’s latest innovations

Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.

Article
5 min read

Transforming the customer service landscape with generative AI

Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.

Article
1 min read

A beginner’s guide to generative AI for business

Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

Infographic

How AI is transforming the workplace

Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.

Article
1 min read

What is workforce management?

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.

Podcast
1 min read

Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe

In this wide-ranging episode, Paulette Chafe discusses the evolving role of IT leaders in CX, from ensuring data security to implementing AI.

Article
5 min read

Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders

The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.

Article
8 min read

No tricks, just treats: New integrations are here

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
2 min read

Deel’s Alex Bouaziz on how to pivot with conviction

The Deel co-founder and CEO discusses his company’s billion-dollar pivot and leadership philosophies.

Article
3 min read

Outreach’s Manny Medina on why you should stay close to your customers

Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.

Article
2 min read

Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy

Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.

Article
4 min read

Protecting customer privacy in a world of personalization

Learn how CX and security teams can work in tandem to prioritize customer privacy.

Article
2 min read

Get ready for the future of AI in customer experience

Consider this your one-stop shop to learn about AI for CX.

Article
4 min read

Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck

Schuck shares his top tips and growth strategies that helped propel his company to success.

Article
1 min read

11 ways to use AI for a better employee experience

AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.