In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
To increase your lead conversion rate, you need to understand how consumer biases play out in day-to-day sales interactions, along with how to spin them in your favor
This year, the holiday season reminded us we have a healthy appetite, not just for food, but also for additions to the Zendesk Apps Marketplace
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk’s Sunshine platform to ensure customers received top-notch support
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
We collected some customer service quotes to look to when the going gets tough
Companies that are looking for integrated solutions for managing their customer’s experience often look to products like Zendesk Duet, which includes both Zendesk Sell and Zendesk Support
ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth today? Zendesk Sell
We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine Conversations product offerings, and address changes in law
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
As the holidays rapidly approach, companies that want to avoid ending up on their customers’ naughty list are taking stock of their customer service and support departments in advance of the holiday rush
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and messaging—and when to use them
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides
