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Article
2 min read

Workload analysis: Definition + step-by-step process

A workload analysis uses real-time data to help you understand how agents are spending their time to increase your support team’s productivity while maintaining their well-being.

Article
1 min read

What is employee self-service? Benefits + tips to implement

Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.

Article
13 min read

Offboarding: Definition + how to offboard an employee

Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.

Article
1 min read

Workforce scheduling: What it is and how to hone it

A successful workforce scheduling strategy can increase team efficiency and productivity. Learn how to optimize your workforce schedules in our guide.

Article
9 min read

Automated quality management (AQM): The complete guide

Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.

Article
11 min read

What is employee development, and why is it important?

What is employee development? Employee development involves heightening the knowledge and skills of your organization’s employees.…

Article
1 min read

Human customer service: How to leverage AI to enhance customer relationships

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

Article

Introducing the world’s most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…

Article
1 min read

What is employee well-being and why is it important?

Employee well-being is essential for companies to thrive. Learn how it impacts your business and strategies to prioritize well-being in the workplace.

Article
1 min read

AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.

Podcast
1 min read

AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun

Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.

Article
1 min read

AI-powered ticketing automation: A complete guide for 2024

Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article

Top 6 reasons to attend Zendesk Relate 2024

The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.

Article
1 min read

Workforce forecasting: The smart staffing strategy

Workforce forecasting is a strategic practice that anticipates a business’s staffing needs. Learn how to implement this practice in our guide.

Article
2 min read

Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients

Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.

Article
4 min read

Unlocking growth: How to get product-market fit validation without an MVP

Materialize founder Arjun Narayan shares how he built a database startup and secured $100M+ strategic investment.

Article
9 min read

21 ways to improve team productivity

Follow these 21 tips to improve team productivity and keep your team running like a well-oiled machine.

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