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Zendesk for HR Service

HR service for instant resolutions

AI-powered HR service management that automates employee requests, streamlines workflows, and delivers faster resolutions.

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Trusted by 17k customers daily

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How we help

Powering the employees that power your business

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Streamline how requests are captured, routed, and resolved so employees get answers quickly and HR teams can deliver resolutions at the first touch.

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Why HR Teams Choose Zendesk

HR service management built to deliver resolutions

  • AI built for resolutions to automate routine tasks and guide agents, without losing a human touch.
  • A unified platform to enable HR teams to manage all employee requests, tasks, and inquiries in one workspace.
  • Omnichannel support to meet employees right where they work, including email, Slack, Teams.
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Interactive Tour

Try Zendesk for HRSM today

See the product in action

See how we help HR teams deliver instant resolutions through one unified platform. (This tour is only available in English.)

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Automate 73%+ of HR requests

AI for HR service management

HR teams use Zendesk to reduce manual work and deliver faster service. With ES AI Agents automating routine HR questions, teams can focus their time on strategic work.

Check out AI for HR
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What’s Next

Transform your HRSM today

Explore the options

Find the perfect package for your team, tailored to fit your HR service needs and budget.

View pricing

Talk to an expert

Get personalized guidance to find the right solution for your HR challenges.

Request a call

Take it for a spin

Experience Zendesk HRSM risk-free for 14 days.

Start a trial

Customer Stories

DutchBros

212%

increase in HR team productivity

1.3

minutes current resolution time

“What truly matters isn’t just a decrease in resolution time; it’s the improvement to the quality of life for Dutch Bros employees.”

Mike Buzan

VP People Strategy and Operations at Dutch Bros

Read customer story

Additional resources

Frequently asked questions

HR service management software is the platform organizations use to deliver support to its employees. 

Unlike traditional HR systems that rely on disconnected tools, Zendesk provides a unified workspace to manage service across email, Slack, and Microsoft Teams. 

By leveraging AI-powered agents and intelligent knowledge bases, it automates routine workflows like onboarding and policy questions, enabling instant 24/7 self-service while freeing HR teams to focus on strategic initiatives.

Employee service is easier with Zendesk

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