Bridge the gap: Connect the customer and agent experience with a modern support platform

Available On-Demand


In today’s on-demand world, customer expectations are rising faster than ever before. At the same time, the explosion of new apps and channels has created disjoint support experiences for both customers and support agents. How can you bring it all together and create a consistent experience for everyone?

Join Kate Leggett, VP & Principal Analyst at Forrester Research, and Shawna Wolverton, SVP of Product at Zendesk, to learn how a modern, extensible customer service platform can help bridge the divide between your customers and support agents for better customer experiences.

In this webinar, you’ll learn:

● Key ingredients for a modern agent workspace
● How self-service, AI, and analytics can drive more agent productivity
● How messaging creates more conversational, personal customer relationships
● How an open CRM platform makes it easy to connect the dots with your customers

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Kate Leggett

Kate Leggett is VP, Principal Analyst at Forrester, serving Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.

Shawna Wolverton

Shawna Wolverton is Senior Vice President, Products at Zendesk. Shawna manages Zendesk’s global product teams to deliver thoughtfully designed, market-changing products. She follows a customer-first mindset and is energized by seeing what experiences are possible with Zendesk technology.