2019 Customer Experience Trends: North America
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a powerful truth with far-reaching consequences for your business, no matter what industry you’re in or the size of your business.
With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.
In this webinar we discuss:
● Customer support trends based on data from 45,000 companies worldwide 2019 survey groups
● Performance data so you can benchmark your team against your peers
● Actionable steps to deliver what the customer expects
● How to start engaging proactively with customers
Shawna Wolverton, Senior Vice President, Product at Zendesk
Claire Peracchio, Product Marketing Manager - Benchmark Research at Zendesk
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