The biggest gaps in customer service for midsize companies – Europe
Findings from 45,000 Zendesk customers and surveys of 600 customer service leaders have helped us to identify the 5 biggest gaps in customer service today.
Here are some of the gaps facing support teams in 2019:
1. 77% of CX leaders at midsize companies say they evaluate success based on providing multiple ways to contact customer service, but only 35% are taking a true omnichannel approach.
2. 58% of CX leaders say they evaluate success based on customers having the ability to find answers themselves, but only 15% of leaders at those companies say their teams rely on self-service to address customer questions.
Watch this webinar as our Benchmark Data team reviews:
● The 5 biggest gaps between what companies *say* they do and what they *actually* do
● Best practices from the 10% fastest growing companies to help close them
● How SalesLoft, a midsize sales engagement solution company, uses Zendesk to meet customer expectations
Product Marketing Manager, Zendesk
Client Support Team Manager, SalesLoft
Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.
Zendesk on Zendesk: How we provide omnichannel customer support
Have you ever wondered how Zendesk uses Zendesk? Take a behind the…
Enterprise Benchmark: Comparing your customer service against other enterprises – Europe
As a customer support leader, you’ve probably wondered: “How does our department…