Stuck in firefighting mode? Reacting to customer inquiries will always be a part of support, but adding proactive capabilities gives your team the chance to be more efficient and create exceptional customer experiences at scale.
Want to see Connect in action? Check out our on-demand webinar to get a tour of the product and a live demo highlighting some of our core use cases.
Steven Yan is the General Manager for Zendesk Connect, software that helps businesses send proactive messaging that educates, informs, and supports customers. Steven has held numerous product leadership roles since joining Zendesk in 2009, most recently as Director of Product for Emerging Businesses, guiding the development of chat and call center products, Zendesk Chat and Zendesk Talk.
Justin Huskamp leads Product Marketing for Zendesk Connect and spends his time thinking about how brands and consumers can benefit from relevant proactive messaging. Prior to Zendesk, Justin has held product marketing roles at advertising and analytics companies including Google and IBM.