Connecting with supporters to change the world
"We're designing something where [our supporters] can find the answer that they're looking for quickly."
How Box drives customer satisfaction
"In switching to Zendesk, we've seen a dramatic spike in customer satisfaction right off the bat"
Making the IT Help Desk More Efficient
With tagging, AdRoll can auto-segment inquiries based on customer type and channel.
Adslot uses Zendesk Voice to support their global customer base and maintain 95% customer satisfaction.
AllSaints views Zendesk as a powerful brand experience tool and saw a 14-point NPS increase over 12 months.
How to provide superior support
How to help customers help themselves
A new approach to customer service for a new age of music
Zendesk enabled Aurora Fashions to support multiple brands and deliver an omni-channel experience.
How to save lots of time and money
What a difference a simple web interface makes
Great customer service extends beyond the support team
Improving support by moving from email to Zendesk
How to setup your help desk in 20 minutes
How to help customers think green, save green
Robust reporting helps a cloud business scale
How to meet growing market needs
Streamlining support and raising customer satisfaction by 15%
It's about much more than a service. It's about an experience.
How to better stay engaged internally
How to close the loop from sales to support
How to do more with less
How to engage employees and clients
How to seamlessly work with separate cloud solutions
The Cotton On Group leveraged Multibrand across 13 brands, and expanded their use of Zendesk to teams around the globe.
How to delight your community
How to decrease response time by 60%
Moving from task management software means nothing falls through the cracks
How to provide transparency
More structure creates more efficiencies and satisfaction
The Live Help team at Edmunds relies on Zopim Chat to handle 50% of their overall volume across all channels.
Integrating with Ifbyphone to find the right customer service voice
Faster response times means happier customers
Automated responses save time and headcount
Expedia Affiliate Network uses Zendesk to review new affiliates in record time, improving onboarding by 60%.
Expensify saw a 66% reduction in first response time using Zendesk's SLA feature on the Enterprise plan.
Slashing customer service resolution time in half
Supporting a new breed of business
73% improvement in first response time
Foursquare autosolves repetitive questions as quickly as possible with macros.
How to react fast during hard times
We were ready to use the product in 20 minutes
Creating a luxury customer service experience
How to push the envelope in personal technology
How to manage explosive growth
Delivering customer service 35% faster
Robust forums help customers help themselves
Ticket forms gave HouseTrip's agents more context and boosted productivity.
Turning customers into advocates
When keeping it simple does the trick
Supporting the world's largest online fundraising community
Customer satisfaction ratings motivate agents
How to improve franchise support
L'Oréal Deutschland monitors trends across the business using Zendesk.
How to proactively manage your internal IT
Streamlining multi-channel customer support
LJ Hooker supports a vast network of franchises and real estate agents, earning a 99% satisfaction rating.
Lonely Planet can now easily access all user-generated content in one place.
Charting a path to 99% customer satisfaction
MADE.COM offers multi-channel support through Zendesk, delivering on their designer-to-customer promise.
How to keep your brand intact
How to future-proof customer support
The Web 2.0 accountant: Building relationships through technology
With Zendesk, ModCloth measured a 20% increase in agent productivity.
Moo picked Zendesk for its ease of use, customizability, localization capabilities, and more.
How to remove barriers to website creation
Handling hundreds of queries in a very short time
Zendesk is significantly superior to the competition.
Powering multi-channel, multi-brand support
Streamlining procurement workflow from 10,000 suppliers
Maintaining a consistent level of service for all
Paving the way for a new kind of online retail experience
Mobile apps and forums lead to 96% satisfaction
Easily managing tickets away from the office
Much cheaper than to upgrade our old system.
How to fill millions of empty tables
Topic suggestions reduce ticket volume by 70%
Using Zendesk to address a rapidly evolving marketplace
How to provide support for every community
Forums drive self-help among healthcare professionals
We are getting much smarter questions from customers
Our entire support process is more efficient
Since using Zendesk, our customers are much happier
Customer service that scales
Rapid response is key for a fast-paced business
How to raise the bar with fanatical support
Streamlined support for causes and customers
With Zendesk, Rapha provides great customer service through social.
How to centralize your support
Zendesk allowed Redfin to set up a dedicated team that is now handling 94% of all requests.
After implementing Zendesk, Republic Wireless saw a 90% improvement in time to first contact.
Reducing response time across a rapidly growing business
Customer service outgrows email
It was clear that Zendesk was a better solution. Our support staff loved it.
Inspiring kids to be rockstars starts with rockstar support
Automatic routing is a lifesaver that eliminates countless hours of work.
How to go from call center to full support
Helping Staff Work Smarter Not Harder With Zendesk
Shopify can now focus on a single workspace to support customers.
How to cultivate a passionate fan base
A scalable solution enabling rapid growth
After one week, the improvement in efficiency was so great.
Zendesk's mobile apps ensure a seamless support process between Sure's Customer Service Center and field engineering teams.
Making an easy switch to new customer support
Keeping pace with a rapidly growing business
How to save the planet with waste
Making support more collaborative and effective
The Zendesk iPad app allows Wharton Computing's Core Services to be flexible and answer tickets on the go.
Tourico Holidays saw a 600% improvement in efficiency with Zendesk.
Customizing support for multiple brands
Improved response times with Twitter
Trivago provide multilingual support for their 20 million website visitors.
We can now easily receive, track, and solve support tickets.
Easy to use, all the while offering tremendous power
Zendesk reports help motivate us.
Using Zendesk, UncommonGoods reduced their email volume by 72%.
Our customers are thrilled with the level of service.
UTi's HR team utilizes custom analytics in Zendesk Insights, and earns a 98% satisfaction rating from 10k+ employees.
Decreasing response time despite increase in tickets
Improving response time by over 300%
Vodafone supports 15,000 employees using Zendesk and reduced ticket volume by 70%.
Zendesk NPS helps Walker & Company engage with customers in a meaningful way, resulting in a 98% customer satisfaction rate.
Washio embedded Zendesk to create a seamless user experience.
Transforming customer service in just two weeks
Built-in CSAT ratings show WePay where they stand.
97% customer satisfaction across multiple departments
How to implement a flexible solution
Our support agents absolutely love using Zendesk.
Multi-channel support for a growing customer base