Adslot uses Zendesk Voice to support their global customer base and maintain 95% customer satisfaction.
AllSaints views Zendesk as a powerful brand experience tool and saw a 14-point NPS increase over 12 months.
Zendesk enabled Aurora Fashions to support multiple brands and deliver an omni-channel experience.
Cotton On Group
Leveraging Multibrand across 13 brands and expanding Zendesk to teams around the globe.
The Live Help team at Edmunds relies on Zopim Chat to handle 50% of their overall volume across all channels.
Expedia Affiliate Network uses Zendesk to review new affiliates in record time, improving onboarding by 60%.
Expensify saw a 66% reduction in first response time using Zendesk's SLA feature on the Enterprise plan.
Zendesk, and partner Metaverse Mod Squad, help JibJab meet SLAs even with a 10x volume increase
LJ Hooker supports a vast network of franchises and real estate agents, earning a 99% satisfaction rating.
MADE.COM offers multi-channel support through Zendesk, delivering on their designer-to-customer promise.
After implementing Zendesk, Republic Wireless saw a 90% improvement in time to first contact.
Zendesk's mobile apps ensure a seamless support process between Sure's Customer Service Center and field engineering teams.
The Wharton School
Zendesk's iPad app allows Wharton Computing's team to be flexible and answer tickets on the go.
UTi's HR team utilizes custom analytics in Zendesk Insights, and earns a 98% satisfaction rating from 10k+ employees.
Walker & Company
Using NPS to engage with customers in a meaningful way, resulting in a 98% customer satisfaction rate.