Small and mighty teams innovate their way to CX Maturity
Top-notch customer service is crucial for taking your company to new heights. Companies look to Zendesk for the innovative customer experiences that help set their brands apart in a crowded marketplace. See how these growing businesses partnered with Zendesk to build efficient, data-driven CX.
Enhanced customer relationships drive revenue growth
Jewelry retailer Chupi scored big after investing in a robust customer service platform with Zendesk and a smart integration with Shopify. With all customer information on one platform, customer care agents were empowered to provide more consistent, personalized service. The result? €1 million in care-based sales.
Conversational AI with an automation first approach
Tile achieved 291% ROI on its CX investments by leveraging Ada's intelligent, conversational AI bot integrated with the Zendesk platform. Today, Tile’s chatbot is successfully resolving more than 50% of its support inquiries and seamlessly handing off questions that require a more human touch to agents.
In Good Taste
Scaling operations to meet changing needs
Wine company In Good Taste saw massive opportunity for its business during 2020, essentially designing a marketplace of wine discovery. With Zendesk by its side to support a switch to direct-to-consumer sales, In Good Taste relies on email and chat to connect with customers, with 65% of tickets coming through chat.
Intuitive, easy to use, and hard to outgrow
As jobs went remote in 2020, Raddish Kids leaned on Zendesk to not only keep its support team connected, but also to help the company build a conversation history for members to provide higher levels of service. Ease of use helped with onboarding new agents and conversion rates have improved by 50 percent with 99% CSAT.