Customers are always happy when you create a seamless experience. The best way to do this is with an embeddable HTML form builder. Embeddable HTML generates customizable forms that keep it simple and seamless for your customer. Collect any information you need and help your support agents focus on the task at hand which is customer service.
When it comes to customized HTML forms, several things should come to mind. You want your user to have options but not be overwhelmed. How many fields should be used in the contact form is another big hurdle. Customers may see a large form to fill out and decide it's not worth the effort. Do all inquiries require the same basic information? If so this can help build contact forms that give the same look and feel for your brand for consistency.
When you choose Zendesk to build content for your custom contact forms you can:
Manage custom forms based on process or team
Allow a custom form for requests you have not anticipated
Test each form and determine if you are forcing a user to fill out information not needed simply to collect more information
Tap into more knowledge
There are many ways to learn from and survey your customers through simple HTML form builders. Keep reading to find out more!