CX Discoveries:

Decoding customer service

Join this event to identify where you are in your CX Journey, and understand what it takes to become a CX Champion. Benchmark your customer experience, and get actionable steps to supercharge it in 2021 and beyond.

Unlock the mysteries of CX

CX Champions reduce total resolution time by 53%, have 72% more efficient agents, and are 4 times more successful pivoting to remote work. Wonder how they got there? Your journey starts here. 

Join CX thought Leaders from across Asia Pacific, and get your team on the path to CX success. Here’s what you can expect:

  • Be inspired and learn how to drive innovation in a world of disruption in a session with CX thought leader, Christian Majgaard from LEGO
  • Uncover the APAC Research findings from 3,250 global customer service leaders by leading industry analyst, ESG, and ask your questions via our live Q&A 
  • Learn how you can take your team's CX to the next level by using the CX Maturity Assessment Tool, and joining the breakout tracks for CX Starters, Risers, and Champions.

Join Zendesk and our panel of industry experts as they reveal global findings, guide you through the stages of CX maturity, and find out how you can unlock the door to CX success at each step.

CX Starters

Set your support structure up for growth, build strong processes, and identify your priority KPIs

CX Risers

Infuse messaging and automation to help solve customer queries efficiently, and at scale

CX Champions

Use machine learning and AI to develop a high degree of empathy to solve complex, sensitive issues

Get exclusive access to live Q&A with industry analysts

On-demand below to unlock your exclusive access to ESG Global’s industry analysts, and much more, at our regional keynotes.

Christian Majgaard

Adam DeMattia

John McKnight

Former Head of Global Brand
Director of Custom Research
Vice President, Research and Analyst Services

Sarah Reed

Sophie Devlin

Alaina Franklin

Sr Director, Global Strategic Events
Senior Manager, Customer Success
Director, Customer Success Asia

On-demand for your regional keynote event below

October 27

October 28

October 20

October 28