Relate 2022 Let’s get back to business See What’s New at Zendesk

Employee experience solution

The modern employee experience

We can't stop employees from creating tickets, but we can help you manage their requests. Our help desk solution simplifies support and makes information sharing easy.

Product screen: Example of Help Center articles

Trusted by leading brands

Modernize your internal support

Be as helpful to your employees as you are to your customers. Zendesk for work keeps employee requests organized and prioritized, freeing internal teams to focus on big picture tasks.

An employee-friendly approach to internal service

Product screen: Automated workflow in ticket conversation
Automate your HR and IT flows

Support your internal support teams with AI, automations, and workflows—deflecting more tickets and speeding up resolution times.

Product screen: Knowledge capture for IT request
Tap your team's expertise

Create a knowledge center to help your employees find critical information on their own, saving time for your IT and HR teams.

Product screen: Analyze trends for call, chats and tickets
Keep an eye on support trends

Analyze requests to uncover trends and improve your employee support system.

Automate your HR and IT flows

Support your internal support teams with AI, automations, and workflows—deflecting more tickets and speeding up resolution times.

Tap your team's expertise

Create a knowledge center to help your employees find critical information on their own, saving time for your IT and HR teams.

Keep an eye on support trends

Analyze requests to uncover trends and improve your employee support system.

The flexible solution for HR and IT teams

Zendesk serves internal teams of all stripes. Choose your use case and take a tour—or browse the FAQs for even more information.

Zendesk for HR
Zendesk for IT

The human-centered helpdesk

Empower your HR team with a support platform that requires zero code or engineering help. Use Zendesk out-of-the-box, or customize with the HR tools in our marketplace—like Okta, Jira, and approval tracking.

Zendesk for HR

Product screen: Example of creating HR helpdesk documentation

Bring order to your service requests

Your team doesn’t need overly complex ITSM solutions. They need something simple, reliable, and intuitive. Whether you’re looking for basic service desk capabilities or something more, Zendesk for work is easy to use and quick to set up.

Zendesk for IT

Product screen: Example of IT Ticket

Interactive tour

With Zendesk, your help desk can access apps, systems, and integrations for change management, asset management, team collaboration and more—all from one central place. In the interactive demo, we’ll guide you through the key components that make up the help desk experience.

Interactive tour

With Zendesk, your help desk can access apps, systems, and integrations for change management, asset management, team collaboration and more—all from one central place. In the interactive demo, we’ll guide you through the key components that make up the help desk experience.

The Zendesk Marketplace

Apps that help you scale

Choose the internal support system you need now and add apps from the Zendesk Marketplace as your business expands.

Visit the app marketplace

For HR Teams

Connect popular apps like Slack and Zoom to reduce system switching.

For IT Teams

Gain visibility into asset management with apps like Oomnitza and EZOfficeInventory.

For all teams

Build custom processes and manage your workflow with apps such as Myndbend and SweetHawk.

Homebridge uses Zendesk to power internal operations

“People kept using it, and kept giving raving, positive reviews—everyone from the account executives, brokers, and the B2B partners that they supported...It was a good fit, so we started bringing in other groups to Zendesk.”

Ben Chapman

Director of Client-Facing Experience and Analytics at Homebridge

4 months

Time to value

23%

Increase in efficency

14

Internal departments using Zendesk