Zendesk for internal teams

Employees are customers too

Customer expectations around service have evolved—and employees now expect the same standard at their own workplace. Zendesk is already great at delivering the best customer experiences—and that means it’s just as great when it comes to creating those same experiences for your internal teams. With Zendesk, internal teams can create consumer-like experiences for their employees that are easy, reliable, and more productive. Because when companies work hard for their employees, their employees work harder for them in return.

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Logo: Tesco
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Logo: State of Tennessee
Logo: Xero
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The Zendesk approach to internal helpdesks

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Help employees help themselves

Give your employees the tools and resources they need to be happier and more productive at work. From a self-service knowledge base to omnichannel support, Zendesk is the perfect hub for your employees—giving them the answers to whatever they need, when they need it.

See how to empower employees with self-service
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All of your tools in one place

Spare your help desk team the pain of hunting for employee and business information. With Zendesk, your help desk can access apps, systems, and integrations for change management, asset management, team collaboration and more—all from one central place.

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Applaud your squad

Make your IT and HR teams companywide heroes. When there’s a high volume of tickets, help your team scale with AI, automations and workflows. Deflect more tickets and speed up resolution times, letting your team focus on solving the harder stuff.

See how to scale support with AI
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Check the stats

Improve your employee experience with more efficient processes. Make good decisions with good data by analyzing trends, response times, and satisfaction scores to find out what’s working well—and where there’s still room to improve.

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Learn more about our reporting capabilities

See how internal help desk teams are improving employee experiences with Zendesk

Improve team productivity

Smooth sailing

“We never have issues with Zendesk. It’s a tool that’s doing its job and allowing us to do our work. It works well in the background. At other companies where I’ve worked with a service desk tool, the tool becomes a pain point—the system stands in the way of getting your work done. Zendesk allows our team to process a high workload.”
Hadleigh Lynn

Global Desktop Support Lead

Customer Photo 1 Logo: Xero
See why 14 teams at Xero are using Zendesk to scale support for employees

Support over 460,000 employees

A simple solution at scale

“We have the vision that we can resolve any queries from colleagues or partners globally quickly, painlessly, and cost-effectively. Zendesk gives us the opportunity to be quite flexible with the configuration whilst keeping the level of consistency we need. It’s a lot simpler to use out of the box, and simpler to manage from a central team perspective than a lot of the other tools that we might use.”
Adam Bruce

Lead Product Manager

Customer Photo 2 Logo: Tesco
Discover how Tesco uses Zendesk to support internal teams

Streamline processes to improve response time

Stay connected

“One of our favorite things about Zendesk Support is the ability to keep our employees in the loop. The built-in triggers send email updates automatically as we process a ticket. We keep hearing that we’re so much more responsive now—but it’s not because the agents are doing anything differently. It’s because the system is automatically providing feedback to the employee, which we didn’t do before.”
Russ Gangloff

Director of Customer Support

Customer Photo 3 Logo: OpenTable
See how OpenTable leverages automations to improve employee CSAT

Centralize all tools into an integrated hub

Everything in one place

“The fact that we can have all contacts in one place gives us a rich database from which to make informed decisions. So not only are we able to maintain a certain level of service, but Zendesk also gives us the information upon which to continuously improve that service because we’re constantly digging through it and saying, ‘Okay, what else can we change?’”
Dustin Swayne

Tennessee Department of Labor and Workforce Development

Customer Photo 4 Logo: State of Tennessee
See how the State of Tennessee is innovating on their help desk services
Streamline operations with over 750 app integrations, including apps for Asset Management, Change Management, Collaboration and more.
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