Zendesk Sell is a sales force automation (SFA) tool to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of Base in September 2018, and is the deepest SFA integration on the Zendesk Marketplace.
Interested in giving Sell a try? Sign up for a trial here.
This app gives support agents more context from the sales process and allows them to notify sales of opportunities surfaced during a support conversation. Additionally, Support tickets can be accessed directly from Sell making every conversation with a customer visible across the organization.
Combining the power of Sell and Support enables sales and support teams to:
The Sell app creates a “Notify sales” button directly within Zendesk Support allowing agents to pass sales opportunities to the sales team as they occur. Within Sell, the rep is notified and the agent’s notes are added to the customer feed.
Customer record not yet in Sell? No problem! The app will allow Agent to create a lead in Sell with just one click.
Support tickets are displayed directly in Sell on related leads, contacts and deals. Sell highlights open tickets so your sales team always has full visibility into a customer's current sentiment and experience.
In addition to all communication, notes and tasks, Sell displays Support tickets relating to a lead, contact or deal. With this comprehensive history of record, your sales team can easily understand the past context of a customer.
With one click, sales teams can access additional ticket information directly in Support and work together with support to quickly reach a resolution.
“We’ve built our business around a customer experience powered by Zendesk Support and now Zendesk Sell. Our sales and support teams have a comprehensive view of the customer relationship enabling us to deliver a flawless experience across the customer journey.”
David Birchmier, Vice President at Simpleray, which offers technology-driven solar energy solutions