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Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want
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Speakers announced for the hottest spot in CX, Zendesk Relate
The agenda for Zendesk Relate, the company’s annual customer conference, is now live. The event will…
Zendesk Completes Acquisition of Klaus
SAN FRANCISCO – February 12, 2024 – Zendesk today announced it completed its acquisition of Klaus,…
Science-Based Target Initiative approves the most ambitious climate targets to date from Zendesk
Zendesk recently set its most ambitious goals yet to help combat climate change. These targets were…
AI ushers in era of intelligent CX, fuels massive industry transformation
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal…
Partner Awards 2023: Winners help Zendesk deliver exceptional CX
Zendesk has announced the winners of its annual Partner Awards, honoring the best Go-to-Market (GTM) and…
Zendesk signs definitive agreement to acquire Klaus
SAN FRANCISCO – January 8, 2024 – Zendesk today announced it has signed a definitive agreement…
Zendesk Appoints Kelly Grier to Board of Directors
Zendesk today announced Kelly Grier has joined its Board of Directors. As Ernst & Young’s U.S.…
Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security
The accelerated adoption of AI and the massive explosion of generative AI (hello, ChatGPT!) shook up…
Zendesk commits to decarbonizing AI-powered customer service
AI can be a powerful tool to accelerate climate action, when developed and used in a…
Zendesk Appoints Craig Flower as Chief Information Officer
Zendesk announced today it appointed Craig Flower as its new Chief Information Officer. Flower had been…
Supporting Giving Tuesday: Tech for Good Impact Award winners will use Zendesk to advance social causes
The Zendesk Foundation today announced the winners of the annual Tech for Good Impact Awards. Earlier…
New updates to Zendesk platform enable businesses to act on customer data in one central workspace
Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…
IT leaders all in on AI to improve employee and customer experiences
After years of economic uncertainty and rapid technology changes, IT leaders have significantly shifted their priorities.…
Zendesk appoints Caroline Jessen as Chief People and Diversity Officer
Zendesk announced today it has appointed Caroline Jessen as its Chief People and Diversity Officer. Jessen…
Zendesk AI helps businesses deliver exceptional employee experiences
Zendesk today announced it is bringing Zendesk AI to IT and HR teams. Artificial Intelligence plays…
Zendesk extends its CX leadership with powerful generative AI offerings
Zendesk, Inc. today announced market-leading customer experience (CX) generative AI advancements that allow companies to realize…
Zendesk CTO on how businesses can use AI to differentiate customer service
Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…
The power of AI in CX takes center stage at Zendesk Showcase
The excitement from Zendesk Relate 2023 continues as we bring a more intimate group together in…
Customer Spotlight: Building trust in the age of AI
The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…
Customer Spotlight: AI’s Impact on Modern Self-Service
The data continues to prove that customers prefer to self-serve (being able to check in for…
Press releases
December 2, 2025
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center TransformationNovember 18, 2025
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft IntegrationNovember 18, 2025
Contextual Intelligence Becomes the New Standard for Exceptional Customer Experience in 2026November 12, 2025
Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful ChangeOctober 27, 2025
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
