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Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want
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The latest articles
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Looking ahead to the future
The future of building successful businesses is rooted in how deeply they understand their customers as…
Announcing the 2022 Zendesk Startup CX Awards Winners
Today, Zendesk hosted its second annual Startup CX Awards, highlighting the best and brightest startups building…
Online platform powered by Zendesk provides critical aid to Ukrainian refugees
United for Ukraine, a new online resource portal powered by Zendesk, helps individuals and families fleeing…
Alliants and Zendesk: Empowering companies and customers to create connections
Alliants, the customer experience technology specialists, wants to enable the world’s most revered brands to be…
Zendesk’s 2020 Global Impact Report
Zendesk continues to strive to be an empathetic, active and responsible corporate citizen. As a company…
Andee Nieto joins Zendesk as its new Chief People Officer
We’re excited to share that Andee Nieto will join Zendesk as the company’s Chief People Officer…
The big impact of small change: Introducing Zendesk’s Recharge Fridays
The pandemic has impacted the employee experience in a variety of ways. From where we work,…
Zendesk welcomes Cleverly
At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents…
Pride is about celebrating inclusion for all employees
June is Pride month in the United States, a month-long celebration of Lesbian, Gay, Bisexual, Transgender…
Building the best customer experiences with Facebook and Zendesk
At Zendesk, we’re big believers in the power of messaging to keep people together. While the…
How we work: the employee experience reimagined
At Zendesk, my team and I are going beyond adjusting for the new normal. We are…
Empathy circles: from a moment to a movement
It all started when Covid-19 was first bearing down on the globe. All of our employees…
Values with action: how Zendesk will continue to do better
As we write, citizens of the United States are facing a choice between two terrors: coronavirus…
Press releases
December 2, 2025
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center TransformationNovember 18, 2025
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft IntegrationNovember 18, 2025
Contextual Intelligence Becomes the New Standard for Exceptional Customer Experience in 2026November 12, 2025
Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful ChangeOctober 27, 2025
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
