Customers need support. Zendesk enables that support.


Easy-to-use self-service options

Offer your customers a quick path to the answers they need with a Help Center—knowledge base, community, and customer portal all in one package.


One-on-one support through any channel

Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket. Your support team sees everything in one place; your customer uses the channel they prefer.

Agents need tools. Zendesk provides those tools.


A ticketing system built for speed

Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.


All the info you need in one workspace

Zendesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the Help Center, and pull relevant data from other areas of your business.


Efficient group conversations

Bring the right people into your support conversations. In Zendesk, your team can have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.


And it's all portable

Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, BlackBerry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications. And for customers, all of Zendesk's self-service tools are optimized for today's mobile browser.

Managers need insight. Zendesk provides that insight.


Analytics that are useful and beautiful

Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.

Zendesk enables customers to get support, gives agents powerful tools, and provides insights for managers. See how it can work for you.

See all Features

There's a lot more to Zendesk. We've got all your customer support needs covered.

Give Zendesk a try. It’s free for 30 days, and there’s no commitment or credit card required.