The Zendesk Customer Service Benchmark

Q2 2015

In Focus: Customer Satisfaction

ABSTRACT

In Focus: Customer Satisfaction
Across the globe, businesses are striving to improve customer satisfaction (CSAT) ratings. According to the most recent Zendesk Benchmark report, their efforts are paying off—customers around the world are relatively happy. In fact, the global customer satisfaction benchmark number for Q2 in 2015 was 94.94%.

So where in the world is customer satisfaction the highest? Find out in the Q2 2015 Zendesk Benchmark report.