Zendesk AI for customer service

AI agents are autonomous systems designed to understand and autonomously resolve complex issues on any channel. Unlike traditional chatbots, they can reason across multi-step requests, execute actions across business systems, and continuously improve based on outcomes. Learn more about Zendesk’s AI agents here. 

AI ticketing automation provides advantages over traditional ticketing systems. It automates tasks so businesses can do more with less, boosting efficiency and reducing costs. AI improves customer satisfaction through fast response times, quick ticket resolution, and personalized support. It also improves over time by learning from each interaction. Learn more about Zendesk’s AI-powered ticketing system here.

Zendesk currently provides some AI capabilities within our Suite including generative search. For more information on pricing and packaging, view our pricing page.

Zendesk AI is built on the core principles of privacy, security, and compliance, by design. Zendesk leverages a set of design principles that not only set the standard for how we design, develop, and build everything we do, but set a clear foundation for our use of AI for customer experiences (CX and employee experience (EX). Learn more about our approach here.

Zendesk AI leverages a flexible, modular architecture that enables the use of multiple leading Large Language Models (LLMs), including frontier, and open source models. Generative AI features in Zendesk are currently powered by OpenAI (using zero data retention endpoints) or models hosted on Microsoft Azure, Amazon Bedrock, or Google Cloud Platform (where the model provider never has access to prompts or outputs). Learn more about our Multi-LLM architecture here.