Forward to phone

Optional call forwarding features allow agents to take calls from their mobile or landline phones.

Be there for your customers, no matter where you are

Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.

Group routing

Direct calls to the right groups in Zendesk, ensuring customers always connect with right agent.

Group Routing

Next level voicemail

Customers can leave voicemails that automatically create tickets and optional transcripts.

Voicemails

Get customers the help they need

Zendesk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve

IVR software