ProfessionalBest for growing teams |
EnterpriseBest for advanced organizations |
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The Zendesk Support Suite Pricing
Annual Subscription Term (per agent per month) | $89 | $149 |
Monthly Subscription Term (per agent per month) | $109 | $179 |
Agent Workspace
Unified agent workspace
Support
Customer service ticketing
Public social channels (Facebook and Twitter) | ||
Social Messaging add-on (WhatsApp***, WeChat, LINE, Facebook Messenger, and Twitter Direct Messages) | ||
Web widget & Mobile SDK | ||
Reporting and dashboards, powered by Zendesk Explore | ||
Customizable reports and dashboards, powered by Zendesk Explore | $ | $ |
Private custom apps and integrations | ||
Multiple ticket forms | $ | |
Business rules analysis | ||
Custom roles and permissions | ||
Multibrand | ||
Guided mode | ||
Satisfaction prediction | ||
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Guide
Knowledge base and self-service
AI-powered suggestions with Answer Bot | $ | $ |
Agent-only knowledge base | ||
Flag and create knowledge with Knowledge Capture App | ||
Reporting and dashboards, powered by Zendesk Explore | ||
Multilingual content | ||
Article lifecycle management with Team Publishing | ||
Identify knowledge gaps with Content Cues | ||
Multiple help centers | ||
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Chat
Real-time chat
Unlimited chats, triggers & departments | ||
Widget customization | ||
Public & private apps | ||
Operating hours | ||
Reporting and dashboards, powered by Zendesk Explore | ||
Conversion Tracking | ||
Widget unbranding | ||
Real-time dashboards | ||
Web SDK | ||
Roles and permissions | ||
Skills-based routing | ||
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Talk
Call center software
Automatic ticket creation | ||
Call recording & voicemail transcription | ||
IVR phone trees | ||
Call monitoring & barging | ||
Callback from queue | ||
Reporting and dashboards, powered by Zendesk Explore | ||
Talk Partner Edition | ||
Monthly Diagnostics | ||
Talk Usage 99.95% SLA | ||
Failover on demand | ||
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***Additional costs apply for WhatsApp phone numbers.
$ Available as an Add-on.