ProfessionalBest for growing teams |
EnterpriseBest for advanced organizations |
|---|
The Zendesk Support Suite Pricing
| Billed annually (per agent per month) | $89 | $149 |
| Billed monthly (per agent per month) | $109 | $179 |
Agent Workspace
Unified agent workspace
Support
Customer service ticketing
| Public social channels (Facebook and Twitter) | ||
| Social Messaging add-on (WhatsApp***, WeChat, LINE, Facebook Messenger, and Twitter Direct Messages) | ||
| Web widget & Mobile SDK | ||
| Reporting and dashboards, powered by Zendesk Explore | ||
| Customizable reports and dashboards, powered by Zendesk Explore | $ | $ |
| Private custom apps and integrations | ||
| Multiple ticket forms | $ | |
| Business rules analysis | ||
| Custom roles and permissions | ||
| Multibrand | ||
| Guided mode | ||
| Satisfaction prediction | ||
| See more |
Guide
Knowledge base and self-service
| AI-powered suggestions with Answer Bot | $ | $ |
| Agent-only knowledge base | ||
| Flag and create knowledge with Knowledge Capture App | ||
| Reporting and dashboards, powered by Zendesk Explore | ||
| Multilingual content | ||
| Article lifecycle management with Team Publishing | ||
| Identify knowledge gaps with Content Cues | ||
| Multiple help centers | ||
| See more |
Chat
Real-time chat
| Unlimited chats, triggers & departments | ||
| Widget customization | ||
| Public & private apps | ||
| Operating hours | ||
| Reporting and dashboards, powered by Zendesk Explore | ||
| Conversion Tracking | ||
| Widget unbranding | ||
| Real-time dashboards | ||
| Web SDK | ||
| Roles and permissions | ||
| Skills-based routing | ||
| See more |
Talk
Call center software
| Automatic ticket creation | ||
| Call recording & voicemail transcription | ||
| IVR phone trees | ||
| Call monitoring & barging | ||
| Callback from queue | ||
| Reporting and dashboards, powered by Zendesk Explore | ||
| Talk Partner Edition | ||
| Monthly Diagnostics | ||
| Talk Usage 99.95% SLA | ||
| Failover on demand | ||
| See more |
***Additional costs apply for WhatsApp phone numbers.
$ Available as an Add-on.
