Forward to phone
Zendesk Talk let you forward calls to external numbers, giving agents the ability to take calls from mobile phone and landlines.
Be there for your customers, no matter where you are
Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk Talk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.
Next level voicemail
Customers can leave voicemails that automatically create tickets and optional transcripts.
Get customers the help they need
Zendesk Talk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve