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Forward to phone

Forward to phone

Zendesk Talk lets you forward calls to external numbers, giving agents the ability to take calls from mobile phones and landlines.

Be there for your customers, no matter where you are

Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk Talk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.

Group routing

Direct calls to the right groups in Zendesk, ensuring customers always connect with right agent.

Forward to phone

Next level voicemail

Customers can leave voicemails that automatically create tickets and optional transcripts.

Get customers the help they need

Zendesk Talk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve

More Resources

  • Phone support 101

    Five training tips for new agents

    Learn more >
  • GETTING STARTED WITH ZENDESK TALK

    A free e-book to get started in minutes

    Learn more >

I'm ready for better phone support

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