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Transform CX to deliver first-class service

Passengers demand a high level of customer service before, during, and after a trip. Zendesk delivers the tools you need to modernize—and personalize—your support systems, whether customers travel by land, sea or air. 

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Leaders changing the customer experience

Norwegian AirlinesRyanair AirlinesAzerbaijan AirlinesBalearia AirlinesAvianca AirlinesLATAM AirlinesSmilesCathay Pacific Airlines

Seamless support for passengers

From reservation to destination, your customers expect to connect at any time, any place. Move beyond traditional channels and provide hassle-free digital support that meets passengers wherever they are—via messaging, live chat, social, email, or voice.

Explore messaging and live chat
Product screen: Chat window

Do more with less

Empower customers to help themselves with AI-enabled bots and help centers for 24/7 service. Add custom interactive apps—like seat/cabin selectors or in-message upgrade/add-on/SSR widgets—to stay ahead of customer needs. Reduce time spent on common inquiries with routing, automation, and AI-powered workflows, so agents can focus on urgent travel needs.

Explore self-service and AI
Product screen: Chat window with AI bot

Make it personal

Your relationship with your customer is the foundation of brand loyalty. Integrate passenger data into one 360-degree view using Zendesk open APIs—including platforms like Sabre, Amadeus, Travelport, Polar, Versonix, loyalty programs, and baggage systems—to help agents provide personalized experiences at any level.

Get to know the Zendesk platform
Product Screen: Zendesk platform with customer information

Chart a course to lower TCO and faster ROI

Modernize your tech stack and eliminate antiquated systems to stay agile and reduce operational costs. Build for efficiency and productivity across customer service processes and workflows. Let your agents upsell and cross-sell upgrades and travel add-ons, and create brand loyalty to boost lifetime customer value.

Calculate your ROI
Product screen: Chat window with cross-sell upgrade options

Offer an exceptional employee experience

Enable departments across your company to easily support your employees, including HR, IT, finance, legal, claims and operations. Use Zendesk out of the box or customize it with job-specific tools from our marketplace. Employees can collaborate with integrations like Slack and Microsoft Teams.

Explore employee experience solution
Product screen: Chat window with custom macros

Try Zendesk for yourself

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Logo: Balearia Airlines

On-the-go support with omnichannel messaging

“Zendesk is one of the best customer care tools on the market, especially when it comes to user experience, across agents and coordinators and supervisors. From a user experience point of view, it was what we were looking for.”

Alessandro Zollino

Director of Customer Experience at Baleària

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Logo: Ryanair Airlines

The path to digital transformation

“Previously, a contact handled by a call agent would have cost the business €1. Now a contact handled by a chat agent is €0.75. This call chat deflection results in a saving of between €2 million and €4 million a year.”

Tracy Kennedy

Director of Customer Service at Ryanair

Partner integrations

SalesforceTymeshiftSlackAmazon ConnectMicrosoft Teams